Jay Lee

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Allowing agents to update content blocks

So giving permission to agents to edit/create content block is not granular to specific agents, but all agents can or all agents cannot be allowed to edit content blocks. Is that correct?

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• Jay Lee
• Création 8 septembre 2023 21:44
• 0 vote

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Reusing content with content blocks

UPDATED: I resolved this issue by using <div> instead.  So, this gets around the issue (most likely Zendesk's "unsafe content" filtering): <div class="alert alert-info">warning text here</div> ****...

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• Jay Lee
• Modifié 2 août 2023 21:26
• 1 vote

1. Zendesk updates
2. Announcements
3. Announcing semantic search in Guide

This is great news! Is there an easy way for me to tell whether semantic search has been implemented for my site already, or not?

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• Jay Lee
• Création 2 mai 2023 20:07
• 1 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. Manage tags/labels in Help Center articles

I also support all of the suggestions in this thread.  

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• Jay Lee
• Création 27 juin 2019 21:17
• 2 votes