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Nathan Seber

Adhésion le 15 avr. 2021

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Dernière activité le 27 déc. 2024

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Nathan Seber a ajouté un commentaire,

CommentaireTicket customization

Is there a way to move around the order of the status? I would like to have Solved at the very bottom and the two I created under the Solved Category to be just above it. 

I also would like to see the ability to do this by group, we have the same webform from our guide for 3 different groups, but not all 3 groups do the same thing, so the custom statuses are different.

Afficher le commentaire · Publication le 27 déc. 2024 · Nathan Seber

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CommentaireWorking with articles in the knowledge base

The URL of the file uses the Zendesk.com address and not our vanity URL we have set up. Is there a way to change this so it uses our Brand URL?  

Afficher le commentaire · Publication le 02 nov. 2024 · Nathan Seber

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Nathan Seber a créé une publication,

Publication Q&A - Tickets and email

Is there some type of dynamic content or webhook I could create to remove a signature on certain tickets? We often send out communication with a nice template that we do not want a signature on. We currently have our auto signatures turned off because of this and add them every time with a macro when we want to use them. I would love to be able to add some type of code to the template macro so we have to be able to turn on signatures fully again while still being able to say when we do not want them used.

Publication le 03 mai 2024 · Nathan Seber

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Commentaire de la communauté Feedback - Ticketing system (Support)

+1

Afficher le commentaire · Publication le 27 avr. 2024 · Nathan Seber

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Commentaire de la communauté Q&A - Help center and community

We were able to disable the forms from our site, however, we have web widgets that the forms still displays on. We use five different websites with the web widget, and want to know if there is a code that could help us hide the forms from the web widget as well, without having to update all five sites every time?

Afficher le commentaire · Publication le 17 juin 2020 · Nathan Seber

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