Martin Meraner
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Dernière activité effectuée par Martin Meraner-
Martin Meraner a ajouté un commentaire,
Hi,is there a particular reason for not doing so? To me it makes sense. I get often cc-ed as agent in order to provide input. So I am interested in revisiting where I am in CC through a convenient ...
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Martin Meraner a ajouté un commentaire,
Au Finh probably a screenshot helps explaining the issue I have a list of ticketsI see the top 2 one's are the sameI select themI choose Merge in the menuI get presented this dialogueI click Merge...
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Martin Meraner a ajouté un commentaire,
Au Finh It actually doesn't address it, it just underlines the same procedure as with the button (where I then have to do additional steps). So again, I am in the list of tickets, I see 2 tickets (...
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Martin Meraner a ajouté un commentaire,
It would be great that you can merge 2 or more tickets by selecting them in the overview and then just hit the merge button. For me there is no reason why in that case I need to de-select one ticke...
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Martin Meraner a ajouté un commentaire,
Hi, this turns out for us to be a real issue. People make lots of mistakes, they create a helpdesk case via email, then get a reply and use that reply over and over again to contact the support tea...
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Martin Meraner a ajouté un commentaire,
Same here. I first thought it might be one of our group policies, but then I tried on a new blank Windows install (with all updates) and had the same issue. For some of our users this even happens ...