Gasper Jubani

1. Communauté
2. Feedback - Ticketing System (Support)
3. Erase tags

+1 for this feature. I need to clean up my list of tags due to starting new automation process with new tags.

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• Gasper Jubani
• Création 3 octobre 2019 10:16
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Preserve Group and Assignee for user-generated follow-up tickets

@Robin, the numbers here do not represent at all how serious this issue is. We all have landed here after we have discovered this flawed on the system. There are many Zendesk users out there that h...

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• Gasper Jubani
• Création 14 août 2019 13:02
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

We also badly need this feature. We use Zendesk for internal support and need to be able to set rules to auto Cc folks based on what email address the ticket was received.

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• Gasper Jubani
• Création 17 juillet 2019 13:32
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Preserve Group and Assignee for user-generated follow-up tickets

We are also having so many issues without this feature as follow-ups just get lost .. Agents have their queues where they look for their daily work .. these tickets land nowhere as no rules are app...

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• Gasper Jubani
• Création 4 juin 2019 17:04
• 0 vote