Thomas Joussot

1. Communauté
2. Zendesk Suite Q&A
3. time zone allow automatic sync of the user profiles with their browser IP

+1Personally, all my customers have my time zone in their profile. Is that normal? I wish I could automatically update/populate their time zones in batch based on their last IP address?

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• Thomas Joussot
• Création 2 février 2023 11:27
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Use Followers as VIEW parameter conditions

+1 feature request

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• Thomas Joussot
• Création 15 juin 2022 22:37
• 2 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Ability to reference Followers within Triggers, Automations, Views, Macros, etc.

Thanks Abigal! +1!!! I totally approve all of these feature requests. There is clearly a lack of followers notification workflow. Hoping for a quick implementation.

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• Thomas Joussot
• Création 4 décembre 2019 08:40
• 4 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Need a placeholder for satisfaction reason

+1 on this feature request. This placeholder is absolutely required to notify team leaders here as well. This is crucial for us to know why a ticket has been bad rated. Please consider adding this ...

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• Thomas Joussot
• Création 29 juillet 2019 09:26
• 1 vote

1. Communauté
2. Tips from users - Zendesk Suite
3. How to allow email target responses to thread into existing ticket

Got it Brett, thanks for the clarification!

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• Thomas Joussot
• Création 16 mai 2019 08:15
• 0 vote

1. Communauté
2. Tips from users - Zendesk Suite
3. How to allow email target responses to thread into existing ticket

Hi Brett, Thanks for sharing this but I'm confused with this process. I may be wrong or miss something but why not CC'ing contact directly to do the same thing when the response needs to be public?

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• Thomas Joussot
• Création 15 mai 2019 09:07
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Link user field with ticket field

@Mike, thank you for sharing this, much appreciated!

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• Thomas Joussot
• Création 5 juillet 2018 11:42
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Link user field with ticket field

+1

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• Thomas Joussot
• Création 25 mai 2018 14:12
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Can we keep the ticket's status as NEW after assignment until Agent manually updates?

+1 !!!

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• Thomas Joussot
• Création 1 février 2017 00:13
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Can we keep the ticket's status as NEW after assignment until Agent manually updates?

Hi there, A quick bump on this thread... I do not see any 'New' in Status drop-down menu when setting a Trigger on my end. Is any experiencing the same thing ?

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• Thomas Joussot
• Création 22 juin 2016 23:37
• 0 vote