Thomas Joussot

1. Guide
2. ...
3. How to manage the help center
4. How can I see a list of users who are following a section or an article in Guide?

+1 we absolutely need this without coding knowledge! Manual subscription per user should be supported too, in user details or/and article/section settings.

• Afficher le commentaire
• Thomas Joussot
• Création 6 octobre 2023 08:02
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Multi-select in user profiles & organizations

+1 Can't wait! Is there any ETA?

• Afficher le commentaire
• Thomas Joussot
• Création 4 octobre 2023 13:56
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. time zone allow automatic sync of the user profiles with their browser IP

+1Personally, all my customers have my time zone in their profile. Is that normal? I wish I could automatically update/populate their time zones in batch based on their last IP address?

• Afficher le commentaire
• Thomas Joussot
• Création 2 février 2023 11:27
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Use Followers as VIEW parameter conditions

+1 feature request

• Afficher le commentaire
• Thomas Joussot
• Création 15 juin 2022 22:37
• 2 votes

1. Communauté
2. Feedback - Help Center (Guide)
3. Allow articles to be posted to multiple sections

+1 c'mon!!! Now 371 comments!

• Afficher le commentaire
• Thomas Joussot
• Création 6 janvier 2021 00:05
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Ability to reference Followers within Triggers, Automations, Views, Macros, etc.

Thanks Abigal! +1!!! I totally approve all of these feature requests. There is clearly a lack of followers notification workflow. Hoping for a quick implementation.

• Afficher le commentaire
• Thomas Joussot
• Création 4 décembre 2019 08:40
• 4 votes

1. Communauté
2. Feedback - Help Center (Guide)
3. Allow articles to be posted to multiple sections

Looking forward to this feature we're all waiting for some time now… Fingers crossed…

• Afficher le commentaire
• Thomas Joussot
• Création 19 septembre 2019 12:29
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Need a placeholder for satisfaction reason

+1 on this feature request. This placeholder is absolutely required to notify team leaders here as well. This is crucial for us to know why a ticket has been bad rated. Please consider adding this ...

• Afficher le commentaire
• Thomas Joussot
• Création 29 juillet 2019 09:26
• 1 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. Improvements to Rapid Resolve

I also totally agree all of this!

• Afficher le commentaire
• Thomas Joussot
• Création 14 juin 2019 07:33
• 1 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. Allow articles to be posted to multiple sections

@Mark, haha right! Actually "first half of 2019" is close now so I really hope they will announce it soon!

• Afficher le commentaire
• Thomas Joussot
• Création 6 juin 2019 09:33
• 1 vote