Zendesk automation/integration notifier
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Activité totale24
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Dernière activité
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Membre depuis
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Abonné à0 utilisateur
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Abonnés0 utilisateur
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Votes6
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Abonnements11
Commentaires
Votes sur l’activité pour Zendesk automation/integration notifier-
The lack of this is causing us lots of frustration and wasted work.
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The lack of decent code block options is a major disappointment for my team as well. We need to be able to share code snippets to our advanced users, and more frequently in our internal guides. Me...
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I have so far been unsuccessful at trying to remove sorting. I accidentally selected a metric, because it makes it look like you're supposed to pick one. But I didn't want to sort on a metric, I on...
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Craig, did you ever find a solution to this? We have the exact same need, and I'm pretty surprised there isn't something out there.
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I'm having a similar issue to Jon – my average hourly counts are too high. I think the problem with the metric @... mentioned is that it doesn't account for zeros. For example, if I want to know t...
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This would be really useful for us too. We're trying to prioritize first replies, but we can't distinguish new tickets from ongoing ones once they've been assigned to agents.