Zendesk automation/integration notifier
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Activité récente par Zendesk automation/integration notifier-
CCs and followers – Tickets replied to by a CC get no SLA
TerminéeThe new CCs and Followers feature is great, but has one major downside: when a ticket is reopened because a CC'd end-user replies, that update does not reset the "next reply time" SLA clock. With ...