Recherches récentes
Pas de recherche récente

Jonathan
Adhésion le 15 avr. 2021
·
Dernière activité le 06 sept. 2024
Suivis
0
Abonnés
0
Activité totale
15
Votes
3
Abonnements
6
APERÇU DES ACTIVITÉS
BADGES
ARTICLES
PUBLICATIONS
COMMENTAIRES DE LA COMMUNAUTÉ
COMMENTAIRES SUR L’ARTICLE
APERÇU DES ACTIVITÉS
Dernière activité effectuée par Jonathan
Jonathan a ajouté un commentaire,
Does zendesk have any plans for introducing a concept of a parent form?
Adding a new ticket field and conditions to each and every form we have when we realize we want to track more information, is a burden that could be avoided if we had a parent form that every other form inherited from.
Afficher le commentaire · Publication le 06 sept. 2024 · Jonathan
0
Abonnés
0
Votes
0
Commentaire
Jonathan a ajouté un commentaire,
Instead of suggesting that we do custom javascript is it possible zendesk make a change to the search helper?
https://developer.zendesk.com/api-reference/help_center/help-center-templates/helpers/#search-helper
providing a filter option for either : unified, knowledge_base, or community
linking the user directly to http:///hc/en-us/search?filter_by=&query=" so we can default to showing knowledge_base articles but easily provide the option for community as well.
A workaround I found was to create the following in order to override the searches default functionality.
const manuallySearch = (event) => {
event?.preventDefault();
event?.stopPropagation();
let query = document.getElementById('query').value;
window.location.replace(`${window.location.origin}/hc/en-us/search?query=${query}&filter_by=knowledge_base&utf8=✓`);
return false;
};
$(() => {
let form = document.getElementsByClassName('searchbox_classname')[0];
form.removeAttribute('action');
form.addEventListener('submit', manuallySearch);
form.addEventListener('keydown', (event) => event.key === 'Enter' && manuallySearch(event));
});
Afficher le commentaire · Modification le 13 août 2024 · Jonathan
0
Abonnés
0
Votes
0
Commentaire
Jonathan a ajouté un commentaire,
Can we update the End users alias via the SSO JWT flow?
It allows for updating any custom field but since the Alias isn't custom it's almost the only thing the documentation is missing.
Afficher le commentaire · Publication le 28 juil. 2021 · Jonathan
0
Abonnés
1
vote
0
Commentaire
Jonathan a ajouté un commentaire,
Is there a way to get the id of the linked ticket (problem ticket) as a placeholder?
feels like an oversite if we can access custom fields but not an existing zendesk field to get data
Afficher le commentaire · Publication le 30 mars 2021 · Jonathan
0
Abonnés
1
vote
0
Commentaire
Jonathan a ajouté un commentaire,
Hi @...
Unfortunately not that I've found, at least not without more effort than you should have to put in.
You could take the ticket id from the URL and do an api call to get the details of it and you'd know what form it came from .
Liam, you can use the If statement Jessie just uses and instead of changing the color do:
window.location.href = 'wherever/you/want/to/go'
Afficher le commentaire · Publication le 23 mars 2020 · Jonathan
0
Abonnés
0
Votes
0
Commentaire
Jonathan a ajouté un commentaire,
The original fix answered for changing CSS appears to be broken as of the past few days.
.notification-notice
(i don't know why they're made changes effecting non coppenhagen default themes but whatever)
div[data-test-id="notification"]
Afficher le commentaire · Publication le 10 févr. 2020 · Jonathan
0
Abonnés
0
Votes
0
Commentaire