Julien Van de Casteele

1. Communauté
2. Feedback - Help Center (Guide)
3. Enable custom ticket field columns to be added to the request table in Help Center my activities page

Guys let's all vote this one: https://support.zendesk.com/hc/en-us/community/posts/360032045433-My-Activities-Customer-View-Improvements

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• Julien Van de Casteele
• Création 3 juillet 2019 13:19
• 0 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. Enable custom ticket field columns to be added to the request table in Help Center my activities page

We're looking to expose in the table the name of the current assignee.. is there something you could recommend @ngo thu ? Also, I did not manage to apply your code for sorting the custom field colu...

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• Julien Van de Casteele
• Création 13 mars 2019 14:38
• 0 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. Enable custom ticket field columns to be added to the request table in Help Center my activities page

Hi guys, this is an amazing workaround! and thanks @Kenneth for the summary, really helpful! It worked well when adding one custom field (though it is display the tags and not the field text... any...

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• Julien Van de Casteele
• Création 11 mars 2019 16:57
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Hide Empty Fields in my Activities Page

thanks Jake!

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• Julien Van de Casteele
• Création 7 mars 2019 13:00
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Can we keep the ticket's status as NEW after assignment until Agent manually updates?

So essentially nothing has been done yet to put this in place? I read a post from 4 years ago saying it's under the radar. Under the turtles radar?

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• Julien Van de Casteele
• Création 30 janvier 2019 15:17
• 0 vote

1. Communauté
2. Discussion - Tips and best practices from the community
3. Per Ticket, User, or Organization Notification Opt Out

Hey Daniel, thanks for the prompt reply, I'll give your tip a look!

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• Julien Van de Casteele
• Création 24 octobre 2018 15:00
• 0 vote

1. Communauté
2. Discussion - Tips and best practices from the community
3. Per Ticket, User, or Organization Notification Opt Out

Hey Daniel, I am new to Zendesk, so thing don't seem as trivial yet, but would this set-up be also possible for agents who are CC'ed who would like to disable email notifications on a specific tick...

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• Julien Van de Casteele
• Création 24 octobre 2018 14:29
• 0 vote