James Peterson

1. Communauté
2. Feedback - Ticketing System (Support)
3. Zendesk query - draft messages

@... - have you seen the Save as Drafts integration for Zendesk here?  It may meet your needs.  Please note that I am the developer, so I can answer any questions you may have.  https://www.zendesk...

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• James Peterson
• Création 4 février 2021 01:57
• 2 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Bulk Import Ticket Field Values

Hi Sarah, that is indeed the purpose of this app.  We noticed that users would have to delete a ticket field and create a new one in order to update the values, which is obviously a pain point, so ...

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• James Peterson
• Création 12 juin 2020 03:22
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Bulk Import Ticket Field Values

Avil Mascarenhas - we have an app in the marketplace here to update dropdown ticket fields by CSV, perhaps it would meet your needs?

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• James Peterson
• Création 10 juin 2020 07:44
• 0 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. Ability to show On-hold Status on Customer Portal

@... and others, this is something that can be accomplished using Zendesk's theme editor and some Javascript customisations.  It would involve a request to Zendesk's Help Center API to fetch additi...

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• James Peterson
• Création 14 décembre 2019 00:20
• -1 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Zendesk query - draft messages

Hi Jenna, Have you tried creating the ticket as a private ticket first, and then making it public once you need to send?

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• James Peterson
• Création 20 juillet 2019 06:40
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Zendesk query - draft messages

Hi Jenna, It's a bit tricky to do because of the way Zendesk tickets are designed.  May I know what problem you are trying to address?  

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• James Peterson
• Création 19 juillet 2019 15:13
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Zendesk query - draft messages

Hi Oliver,  Have you tried the Save as Draft app? https://www.zendesk.com/apps/support/save-as-draft/

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• James Peterson
• Création 24 mai 2019 03:15
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Zendesk query - draft messages

Hi Mufeed,  I'm not seeing the same issue.  Could you kindly send an email to support@easternlogic.hk and we can investigate further?

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• James Peterson
• Création 14 août 2018 12:05
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Zendesk query - draft messages

Hi Mufeed, What OS and browser version are you using?

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• James Peterson
• Création 14 août 2018 08:27
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Zendesk query - draft messages

Hi Everyone, I've created a simple app that allows to save a draft message per ticket.  It sits in the editor bar and has three buttons, O for open draft, S for save draft, and D for delete draft. ...

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• James Peterson
• Création 14 août 2018 07:54
• 1 vote