Lorenzo Testini
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Activité totale41
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Dernière activité
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Votes18
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Aperçu des activités
Dernière activité effectuée par Lorenzo Testini-
Lorenzo Testini a ajouté un commentaire,
Is there a reason why customs ticket statuses cannot be used in macros? I find this to be very limiting when working with big teams and streamlined processes.
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Lorenzo Testini a ajouté un commentaire,
is the (way more) extensive set of conditions of Zopim triggers going to be made available in messaging any time soon?
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Lorenzo Testini a créé une publication,
Ticket ZD support 11478385 - Ticket not updated after cc removed
Interesting case that was brought to my attention by a team member and that I went through with Jim from Zendesk Support to investigate: ticket not being updated after a reply from the message's re...
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Lorenzo Testini a ajouté un commentaire,
Dane can you let us know if we can incorporate multimedial links in the text of the autoresponder? I tried using HTML and it didn't work
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Lorenzo Testini a ajouté un commentaire,
+1, the sooner we see this the better it is
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Lorenzo Testini a ajouté un commentaire,
From the article Installing and using the Select an Address app: If an agent is part of multiple groups, the app uses the primary group for the mapping of default address for new tickets created d...
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Lorenzo Testini a ajouté un commentaire,
@... you can either do screenshots or get the text of the side conversation via an api call. Neither are practical solutions. We should find ways to push this development with Zendesk, but unfortu...
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Lorenzo Testini a ajouté un commentaire,
@... any update if this feature will be pipelined soon?
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Lorenzo Testini a ajouté un commentaire,
Hey @..., it is indeed the link that Lisa shared I can't access: https://support.zendesk.com/hc/en-us/articles/1260803937630 If you can help me accessing it, I would really appreciate it.
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Lorenzo Testini a ajouté un commentaire,
@... Thank you. For some reasons I get an error code when I try to access the article you linked (You're not authorized to access this page). Can you help me accessing the article?