James Sanford

1. Communauté
2. Zendesk Suite Q&A
3. Explore - Reporting CSAT by Date Survey Taken

Hey Jason! Apologies, the Satisfaction Score metric is only available in the Tickets Dataset and is comprised of attributes that are only available to the Tickets Dataset so it is not possible to r...

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• James Sanford
• Création 29 juin 2019 18:41
• -1 votes

1. Communauté
2. Zendesk Suite Q&A
3. Explore - Reporting CSAT by Date Survey Taken

Hey Jason! Please note that you are using a dataset that is not on the most current schema (Support: Tickets, Users, Organizations) and we would recommend following the process outlined in Which da...

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• James Sanford
• Création 21 juin 2019 22:03
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Talk - Forward to external number during certain hours

Hey Danny! I think I've got a solution for you then but it would require the Zendesk Support Enterprise plan to make this work. My suggestion here would be to create a new schedule to use just for ...

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• James Sanford
• Création 28 novembre 2018 00:33
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Talk - Forward to external number during certain hours

Hey Danny! My apologies for the misunderstanding! Can I ask what you'd like to happen to your calls between 5pm - 3am?

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• James Sanford
• Création 28 novembre 2018 00:20
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Talk - Forward to external number during certain hours

Hey Danny! My suggestions for this workflow require Zendesk Support (Professional or Enterprise) and Zendesk Talk (Team, Professional, or Enterprise). Please make sure you have configured your Talk...

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• James Sanford
• Création 24 novembre 2018 23:49
• 0 vote

1. Communauté
2. Tips from users - Zendesk Suite
3. Send notifications to Slack

Hey Nadia! I was able to get this working after reviewing the Setup Instructions for Sending Messages in Slack which recommend using the text property for the JSON payload.  Please keep in mind the...

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• James Sanford
• Création 3 novembre 2018 18:17
• 0 vote

1. Communauté
2. Zendesk on Suite best practices
3. Zendesk on Zendesk: How we use the About field

Hey Lettie! When building reports it's important to keep in mind how the date dimensions that you use to slice or filter your report align with the data you're looking to report on.  Since the 'Abo...

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• James Sanford
• Création 10 juillet 2018 21:56
• 0 vote

1. Communauté
2. Tips from users - Zendesk Suite
3. Creating, Flagging, and Publishing with Knowledge Capture Oh My!

Hey Geoff! If you'd like to have your Agents suggest new articles be created we would recommend creating an article template for that.  Within that article you can list the information that you're ...

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• James Sanford
• Création 5 décembre 2017 23:25
• 0 vote