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Deepa Daniels

Adhésion le 15 avr. 2021

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Dernière activité le 27 oct. 2021

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Dernière activité effectuée par Deepa Daniels

Deepa Daniels a ajouté un commentaire,

Commentaire de la communauté Discussion - Tips and best practices from the community

Thank you Cale! 

Great to hear how you have made it work with an incoming phone call use case 

We are working on having the Knowledge Capture app available on new tickets without an internal comment. Stay tuned.

Best,

Deepa 

Afficher le commentaire · Publication le 04 sept. 2017 · Deepa Daniels

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Deepa Daniels a ajouté un commentaire,

Commentaire de la communauté Discussion - Tips and best practices from the community

Wow, thank you for sharing Andrew! 

Afficher le commentaire · Publication le 28 août 2017 · Deepa Daniels

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Deepa Daniels a ajouté un commentaire,

Commentaire de la communauté Discussion - Tips and best practices from the community

Great insight Daniel, thank you for sharing! 

Afficher le commentaire · Publication le 23 août 2017 · Deepa Daniels

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Deepa Daniels a ajouté un commentaire,

Commentaire de la communauté Discussion - Tips and best practices from the community

Interesting to hear about multi-language needs. Thank you for sharing Jacob! 

Afficher le commentaire · Publication le 23 août 2017 · Deepa Daniels

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Deepa Daniels a ajouté un commentaire,

Commentaire de la communauté Feedback - Community Forums (Gather)

Thanks for your feedback and votes on this feature request. I want to be transparent and let you know that this isn't currently on the roadmap. 

With that said, I am reading and noting all of your votes and feedback so please continue to share it with us. 

Afficher le commentaire · Publication le 10 mai 2017 · Deepa Daniels

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Deepa Daniels a ajouté un commentaire,

Commentaire de la communauté Feedback - Community Forums (Gather)

Hi,

Thanks for the questions and interest. The ability to better manage and monitor community posts and comments is a need we are aware of. Unfortunately I can't give an ETA this. If you would like to share a bit more with me about your problems and needs I would appreciate that. 

  • Tell me about if/how you use content moderation feature now?
  • Why do you want/need to escalate every post/comment to a ticket? 
  • Tell me about your ideal workflow. If there were no limitation what would you like to have?

Afficher le commentaire · Publication le 24 août 2016 · Deepa Daniels

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Deepa Daniels a ajouté un commentaire,

Commentaire de la communauté Feedback - Community Forums (Gather)

Hi there,

We are doing research to better understand the issues you face moderating and managing your Community, and how that impacts your workflow, community strategy and growth.

If you would like to give your feedback directly to the Product team and help us understand your use-case and needs, please fill out the form and we will be in touch.

http://goo.gl/forms/EV1fXX9tlPrjCu063
Thank you!

Afficher le commentaire · Publication le 09 juin 2016 · Deepa Daniels

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Deepa Daniels a ajouté un commentaire,

Commentaire de la communauté Feedback - Community Forums (Gather)

Hi everybody,

I can't give you an ETA but we are actively working to enhance functionality in Zendesk Community. We hear you and are aware that this functionality is a need. 

I hope to be the bearer of good news in the not too distant future. 

Best,

Deepa 

 

Afficher le commentaire · Publication le 18 mars 2016 · Deepa Daniels

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Deepa Daniels a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

To clarify, what is being planned is the ability for end-users to CC's others via Help Centres "submit a request" web form, and also subscribe to organisation tickets in "My activities". Which should cover some of the use cases mentioned in this thread. It does not include agents adding end-users CCs via triggers and automations. 

@Joel, I apologize if my lack of clarity created false hope. 

Kr,

Deepa 

 

Afficher le commentaire · Publication le 17 août 2015 · Deepa Daniels

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Deepa Daniels a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Thanks for your feedback and patience. Though its been a long time coming, there are currently some solutions in the works. I will be back with another update in the near future. 

Afficher le commentaire · Publication le 17 août 2015 · Deepa Daniels

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