Deepa Daniels

1. Communauté
2. Tips from users - Zendesk Suite
3. Our KCS Implementation with Zendesk

Thank you Cale!  Great to hear how you have made it work with an incoming phone call use case  We are working on having the Knowledge Capture app available on new tickets without an internal commen...

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• Deepa Daniels
• Création 4 septembre 2017 08:56
• 0 vote

1. Communauté
2. Tips from users - Zendesk Suite
3. Knowledge Capture Publishing Workflow

Wow, thank you for sharing Andrew! 

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• Deepa Daniels
• Création 28 août 2017 11:55
• 0 vote

1. Communauté
2. Tips from users - Zendesk Suite
3. Creating, Flagging, and Publishing with Knowledge Capture Oh My!

Great insight Daniel, thank you for sharing! 

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• Deepa Daniels
• Création 23 août 2017 14:10
• 0 vote

1. Communauté
2. Tips from users - Zendesk Suite
3. Proposal for a simple multilingual content creation workflow

Interesting to hear about multi-language needs. Thank you for sharing Jacob! 

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• Deepa Daniels
• Création 23 août 2017 14:06
• 0 vote

1. Communauté
2. Feedback - Community Forums (Gather)
3. Attachments in Community

Thanks for your feedback and votes on this feature request. I want to be transparent and let you know that this isn't currently on the roadmap.  With that said, I am reading and noting all of your ...

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• Deepa Daniels
• Création 10 mai 2017 09:35
• 0 vote

1. Communauté
2. Feedback - Community Forums (Gather)
3. Converting community posts into tickets

Hi, Thanks for the questions and interest. The ability to better manage and monitor community posts and comments is a need we are aware of. Unfortunately I can't give an ETA this. If you would like...

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• Deepa Daniels
• Création 24 août 2016 08:11
• 1 vote

1. Communauté
2. Feedback - Community Forums (Gather)
3. The ability to merge community posts

Hi there, We are doing research to better understand the issues you face moderating and managing your Community, and how that impacts your workflow, community strategy and growth. If you would li...

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• Deepa Daniels
• Création 9 juin 2016 11:56
• 0 vote

1. Communauté
2. Feedback - Community Forums (Gather)
3. The ability to merge community posts

Hi everybody, I can't give you an ETA but we are actively working to enhance functionality in Zendesk Community. We hear you and are aware that this functionality is a need.  I hope to be the beare...

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• Deepa Daniels
• Création 18 mars 2016 15:07
• 2 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

To clarify, what is being planned is the ability for end-users to CC's others via Help Centres "submit a request" web form, and also subscribe to organisation tickets in "My activities". Which shou...

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• Deepa Daniels
• Création 17 août 2015 09:29
• -1 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Thanks for your feedback and patience. Though its been a long time coming, there are currently some solutions in the works. I will be back with another update in the near future. 

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• Deepa Daniels
• Création 17 août 2015 08:27
• -1 votes