Jose Gonzales
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Activité totale41
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Dernière activité
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Membre depuis
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Abonné à0 utilisateur
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Votes21
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Abonnements9
Commentaires
Activité récente par Jose Gonzales-
This would be a welcomed addition to features! Often time it creates a lack of productivity with agents reading through and talking about negative satisfaction and a dip in moral when agents see ne...
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Do we have any new info on this feature being available @productmanagers???
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Hello @ Nicole,Is the enhancement @Jenny previously referred to still on the road-map? Do we know exactly what features it will bring and when it may be released?
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Hello Bradley. I just made a simple metric to display the percentage of calls answered. Click the Reporting icon ( ) in the agent interface, then open the Insights tab. Click the GoodData link in ...
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I did find that this KPI can be created in Insights. I just had to make a custom metric for it in Good Data. The downside is this is in Insights and only refreshes on the hour. It also is not easil...
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Hi everybody!So a work around that a ZenDesk Talk specialist suggested works really well for us.I have created a secondary group for my team leads. This is their default group. When they are funct...
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Another issue with ZenDesk talk. We moved away from ZenDesk entirely several years ago because talk simply didn't have enterprise-grade call center capabilities when it came to phone. Coming back t...
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Yes! This is an enhancement that is much needed. It would be great if statuses could be customized and reporting was detailed for schedule adherence purposes. The example that Steve gave was wonder...
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Another vote for the ability to configure email via SMTP!