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Jose Gonzales

  • Activité totale
    41
  • Dernière activité
  • Membre depuis
  • Abonné à
    0 utilisateur
  • Abonnés
    0 utilisateur
  • Votes
    21
  • Abonnements
    9

Publications

Activité récente par Jose Gonzales Activité récente Votes

  • Talk Service Level as a Percentage

    Répondu
    1. Communauté
    2. Feedback - Voice (Talk)

     Talk lacks the ability to see a service level at a glance. All other call center software offers this view and many allow customization of the equation that calculates the percentage of service of...

    • Jose Gonzales
    • Création
    • 19 abonnés
    • 18 commentaires
    • 3 votes

  • Transfer to Offline Agent

    Terminée
    1. Communauté
    2. Feedback - Voice (Talk)

    Hello,In our customer service center we have team leads that handle escalated calls as well as regular calls through the queue.  It would be extremely useful to have the ability to transfer to offl...

    • Jose Gonzales
    • Création
    • 17 abonnés
    • 13 commentaires
    • 19 votes