Jake Holman

1. Communauté
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Add or Edit Tags on Closed tickets

Hey everyone, I won't beat around the bush on this one: there are still no plans to allow re-opening or editing of closed tickets. Our stance on this request has not changed. This will remain marke...

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• Jake Holman
• Création 19 décembre 2016 17:01
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

So I wanted to go back to Adam Pepper's comment earlier in the thread, as I'd promised to do earlier. > "For an Organisation, we need to be able to nominate one or many Users to be automatically CC...

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• Jake Holman
• Création 19 novembre 2015 00:55
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

@Andy: Well, everyone has different needs and to varying degrees. We like to really dig into a problem and understand that problem's complexities inside out. We don't want to implement a solution t...

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• Jake Holman
• Création 26 octobre 2015 16:07
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Thanks for the responses to Erin's post folks. I had one question I was hoping to get some feedback on. If we implement some sort of auto-complete field in Trigger/Automation actions to allow you t...

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• Jake Holman
• Création 23 octobre 2015 22:25
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Ability to merge organizations

If there's ever silence in threads, it's usually an indication that we do not have an immediate answer or meaningful update. Where we're pretty sure a solution is not going to be implemented, that ...

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• Jake Holman
• Création 10 août 2015 16:34
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Stopping the reopening tickets by a ' Thank you ' response.

Hey guys. Wanted to jump in with a simple question. Implementing something that tries to automate this can, and likely will, cause false positives. Zendesk may end up re-solving a ticket based on a...

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• Jake Holman
• Création 11 août 2014 16:30
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Ability to merge organizations

There's no immediate plans to build functionality for merging of Organizations. It's a feature that makes a lot of sense, though.  By merging, would one expect that all users and all tickets from ...

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• Jake Holman
• Création 19 décembre 2013 10:19
• 5 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

@Adam: That's possible today, though not exactly as you described. We have the concept of "shared" organizations in Zendesk. When an Organization is marked as shared, it means any member of that O...

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• Jake Holman
• Création 11 octobre 2013 16:37
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Add 'Remove cc' trigger/automation action

Hi Rob, how exactly would the rule know which CC to remove?

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• Jake Holman
• Création 13 février 2012 22:31
• 0 vote

1. Communauté
2. Feedback - Community Forums (Gather)
3. The ability to merge community posts

I think there's another topic about this somewhere (*ahem* the irony!) so apologies I've not commented here.  What we'll probably do to address the problem of duplication is actually not merge top...

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• Jake Holman
• Création 11 novembre 2011 17:57
• -1 votes