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Dawn Griffin

Adhésion le 16 avr. 2021

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Dernière activité le 22 mai 2023

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Dernière activité effectuée par Dawn Griffin

Dawn Griffin a ajouté un commentaire,

CommentaireTicket customization

How do I delete a status that is no longer required?

Afficher le commentaire · Publication le 22 mai 2023 · Dawn Griffin

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Dawn Griffin a ajouté un commentaire,

Commentaire de la communauté Q&A - Reporting and analytics

I have edited my previous post as I was using the wrong word. 

I'm not seeing the changes in Explore (I had said the Guide).

Afficher le commentaire · Publication le 01 avr. 2022 · Dawn Griffin

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Dawn Griffin a ajouté un commentaire,

Commentaire de la communauté Q&A - Reporting and analytics

Deleting the votes using the API does not change the Article Votes value in the Explore / Knowledge Base / Article Title.   

Also, deleted and creating a totally new Article with the same name does not change the Article Votes value in the Explore. This creates another fault, having an Article with no name listed in the Explore and showing a value for Views.  Information that is not useful.

So the Explore is not showing the same data that can be extracted using the API.

Afficher le commentaire · Modification le 01 avr. 2022 · Dawn Griffin

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Dawn Griffin a ajouté un commentaire,

Commentaire de la communauté Q&A - Reporting and analytics

Can I change or reset the vote count?  If I have changed an article I only want to see the counts since the update, not all of the votes since the article was created. 

Afficher le commentaire · Publication le 30 mars 2022 · Dawn Griffin

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