Drew Martinez

Instead of creating new articles, we edit our articles in order to avoid link breaks from our CRM team or in our app. It also makes sense that you're able to use that reporting to compare how a previous version has done without having to keep track of what the votes were before to now. Please add this feature.

This is super necessary important since it's such a big security issue. We have a large customer support team and need to be able to unmerge tickets that have been merged by mistake. It's a nightmare trying to resolve issues at once. It also makes the ability to automatically close duplicates a waste since I wouldn't want to merge tickets without being able to unmerge if they incorrectly auto merged.

ZenDesk, please start listening to your community. We're telling you what we need.

Upvoting everyone else's comment.

Unfortunately, another simple request from the community seemingly being ignored by ZenDesk.

Focus on making what you have better. Be better.

Still no update on this by ZenDesk. This new Agent Workspace doesn't do any good when half of the previous features are gone, and all the other available features are the most basic of features.

I will be offering other suggestions to our Hypergrowth company as well since it seems that ZenDesk does not seem to integrate even the most basic of needs.