Graham Robson
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Aperçu des activités
Dernière activité effectuée par Graham Robson-
Graham Robson a ajouté un commentaire,
Hi Josine - You could also check out our Flowset App which supports the agent experience, although not directly the customer experience. Flowset guides agents, reducing handling time and increasing...
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Graham Robson a ajouté un commentaire,
Hey Mitch, We have an app that directly meets your needs called Formset The particular feature you are looking for is called dependant value fields. It allows you to sub-set one common field. Thi...
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Graham Robson a ajouté un commentaire,
Hey Casey, We have an app for that :-) Our Formset App by Cloudset is able to implement conditional fields for both user and organization custom fields. It's great for hiding clutter and need-to-kn...
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Graham Robson a ajouté un commentaire,
Hi Chris, We have a commercial app called Systemset, which includes a capability we call End-user Views: It's a like-for-like substitute for the standard Zendesk UI, the subtle addition of the abi...
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Graham Robson a ajouté un commentaire,
Hi Andrew, Yes - you can natively hide fields from end-users, but not the inverse, agents will see all fields. You'd need Zendesk Forms (Enterprise or Productivity Pack) to configure the agent fie...
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Graham Robson a ajouté un commentaire,
Hey Matt, A solid piece of work here, although it appears to come from a suggested solution orientation. However, it does highlight the GDPR pain points, and what might work best from a Zendesk adm...
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Graham Robson a ajouté un commentaire,
I've seen this used in workflow solutions where workload balancing needs to be managed. Typically, a count of how many active 'items' each member has is used to determine who to allocate next. I'd...