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Mark Weissman

Adhésion le 16 avr. 2021

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Dernière activité le 12 juil. 2023

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Mark Weissman a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Hi Jennifer,

Is there an ETA for this amazing update?

Afficher le commentaire · Publication le 20 avr. 2023 · Mark Weissman

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Mark Weissman a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

This feature would be great. In the present version of ZD, in order for our users to view custom fields, they need to leave the ticket by going to the customer's profile and then scrolling down to fiend the custom field. 
Having the ability to do this from the context would be great!

Is there an updated ETA?

Afficher le commentaire · Modification le 20 avr. 2023 · Mark Weissman

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Mark Weissman a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

You can add my vote as well!

Afficher le commentaire · Publication le 20 avr. 2023 · Mark Weissman

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Commentaire de la communauté Discussion - Tips and best practices from the community

Phoebe - 

Thank you, that worked!

Much appreciated!

Afficher le commentaire · Publication le 09 avr. 2021 · Mark Weissman

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Mark Weissman a ajouté un commentaire,

Commentaire de la communauté Discussion - Tips and best practices from the community

It used to work for me. A user in our org was having trouble installing, so I uninstalled in order to screenshot step-by-step instructions and this happened. 

This installation works for exactly nobody. If this is your final answer, it would mean that you no longer support the Outlook plugin and you may want to remove any reference of it on your website. Zendesk advertises “Zendesk now integrates with Outlook.” https://www.zendesk.com/outlook/

Afficher le commentaire · Publication le 07 avr. 2021 · Mark Weissman

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Mark Weissman a ajouté un commentaire,

Commentaire de la communauté Discussion - Tips and best practices from the community

When I try to install, I get the following error:

Afficher le commentaire · Publication le 01 avr. 2021 · Mark Weissman

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Commentaire de la communauté Discussion - Tips and best practices from the community

Afficher le commentaire · Publication le 04 mars 2021 · Mark Weissman

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Mark Weissman a ajouté un commentaire,

Commentaire de la communauté Feedback - Apps and integrations (Platform)

I'm also unable to install the add-in.

Afficher le commentaire · Publication le 04 mars 2021 · Mark Weissman

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Mark Weissman a ajouté un commentaire,

Commentaire de la communauté Q&A - Objects, workspaces, and rules

@... I'm guessing it's possible, but to me, it's not worth the headache when I could use "Hi" for that 1 hour instead.

@... Try this, using {{GreetTime}} as a variable:

## This will set the greeting to "Good morning", "Hi", Good afternoon" or Good evening" based on EST
{% assign hour = 'now' | date:'%k' | plus: -5 -%}{{!
}}{% case hour %}{{!
}}{%- when < 11 %}{{!
}}{% assign GreetTime = 'Good morning' %}{{!
}}{% when 11 %}{{!
}}{% assign GreetTime = 'Hi' %}{{!
}}{% when 12 or 13 or 14 or 15 or 16 or 17 or 18 %}{{!
}}{% assign GreetTime = 'Good afternoon' %}{{!
}}{% else %}{{!
}}{% assign GreetTime = 'Good evening' %}{{!
}}{% endcase %}

Afficher le commentaire · Publication le 29 janv. 2021 · Mark Weissman

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Mark Weissman a ajouté un commentaire,

Commentaire de la communauté Q&A - Objects, workspaces, and rules

After a bunch of trial and error, I got the following:

Good {% assign hour = 'now' | date:'%k' | plus: -4 %} {% if hour < 12 %} morning {% elsif hour < 16 %} afternoon {% else %} evening {% endif %} {{ticket.requester.first_name}},

 

Here's how I understand the markup:

{% assign hour = 'now' | date:'%k' | plus: -4 %}

converts the word "hour" into a number.  That number is the current hour, based on a 24 hour clock:

'now' will pull up the time when used before "| date:"

Adding " '%k'  " will make it only show the hour

Adding "| plus: -4 " will subtract 4 hours from the previous number. This is because my time zone is GMT -4.

 

(As Graeme Carmichael wrote:

"This is the hour of day {{hour}}"

Put {{hour}} in under your code to see the number that shows up.)

At this point it's a simple if statement.

{% if hour < 12 %} morning {% elsif hour < 16 %} afternoon {% else %} evening {% endif %}

Afficher le commentaire · Publication le 15 août 2018 · Mark Weissman

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