Charlie
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Dernière activité
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Aperçu des activités
Dernière activité effectuée par Charlie-
Charlie a ajouté un commentaire,
Tom Byrne Your request -- adding the ability to filter on whether a ticket has a followup or not -- is a good one, and worth pursuing, but does not address the broad need being raised in this threa...
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Charlie a ajouté un commentaire,
Gaurav Parbat Is there an update on this? Your pinned post references 2022 roadmap, but we only have a few months left in the year. As others have pointed out, this issue has been requested since 2...
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Charlie a ajouté un commentaire,
I'm surprised there's no array/list option. I have a significant problem that such an option would solve, and the dropdown selection is a bit too complex to use as a substitute.
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Charlie a ajouté un commentaire,
@... That sounds like a Zendesk job. We have our own jobs! This is obviously needed and it shouldn't take extensive community effort to get that message to your product team.
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Charlie a ajouté un commentaire,
It's worth pointing out too that there's problematic inconsistency in the way the logic of this behavior is applied. Changes made to a ticket form are reflected on closed tickets. As a result, thos...
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Charlie a ajouté un commentaire,
This is really bad. I recently made some changes to our default ticket form that hide certain fields based on a new boolean ticket field. Because the new ticket field was only recently added, and d...
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Charlie a ajouté un commentaire,
@... Gook @Zach Hanes (and all) - Good news from our Zendesk success rep: this particular behavior (end user who was not part of conversation replies to ticket, comment populates as internal note) ...
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Charlie a ajouté un commentaire,
Hi @..., Thanks for looking into this. There's still one case that's not accounted for: when an end user who was not part of the original conversation (i.e. wasn't the requester and wasn't cc'd, ...
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Charlie a ajouté un commentaire,
This specific issue, and more broadly, the absurdly challenging (maybe impossible) task of trying to ensure that all of our open tickets get SLA targets, is forcing me to advocate for a change of s...
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Charlie a ajouté un commentaire,
@... This was on the roadmap one year ago - what's the status today? This is critical, especially because of how unintuitive and buggy Explore is, generally; it's impossible to edit dashboards with...