Kel S.
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Dernière activité
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Aperçu des activités
Dernière activité effectuée par Kel S.-
Kel S. a ajouté un commentaire,
I've had this issue too, but literally thought it was something I'd been doing from my end (or was imagining it). Keen to hear thoughts.
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Kel S. a créé une publication,
Agent/Visitor Chat message colours in Agent Interface
It would be extremely handy to have different colours for the agent vs the visitor when using Messaging/Live Chat in the Agent Interface. That would help our agents to be able to distinguish quickl...
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Kel S. a ajouté un commentaire,
I should add that resizing the image in the agent workspace doesn't work - it still sends the full size image by email.
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Kel S. a créé une publication,
Setting email images max-width in Outlook
RéponduWe have created an email template that has a max width of 640, using tables and the following code to try and display the email correctly in outlook (found after research online): <!--[if gte mso ...
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Kel S. a ajouté un commentaire,
Is it possible to include a link on tickets for customers to request a callback?
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Kel S. a ajouté un commentaire,
Thanks Ryan! Some very exciting updates coming indeed - looking forward to it!
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Kel S. a ajouté un commentaire,
Hi Ryan, Thanks for taking this feedback seriously instead of writing us off - that's much appreciated. I look forward to seeing the roadmap! I live in guide every day for work and it's always exc...
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Kel S. a ajouté un commentaire,
I hadn't used it because I didn't know it existed, but something like that would have been amazing for our company instead of unpublished articles and emails flying back and forth. I'd love for the...
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Kel S. a ajouté un commentaire,
Hi Justine, We have a similar set up, and we use the zendesk API to pull in the content of a specific article (to display on-page in the LMS as if it was native content). Here's the code we use bel...
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Kel S. a ajouté un commentaire,
Here's a link from Bing on how to block the URL from webmasters:https://www.bing.com/webmasters/help/how-can-i-remove-a-url-or-page-from-the-bing-index-37c07477"This will prevent the URL from appea...