Kel S.

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Managing search filters

Is it possible to have a type selected by default on the search results? For example, we don't use community so we only have articles and would love our users to see the categories immediately. Hav...

• Afficher le commentaire
• Kel S.
• Création 7 juillet 2023 04:08
• 3 votes

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Help center JavaScript cookbook

Does anyone know if it's possible to automatically select the "Articles" type in the guide search results page? This way it automatically shows the "By category" filter in the sidebar?

• Afficher le commentaire
• Kel S.
• Création 4 juillet 2023 10:00
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Search Results - select Article type by default

Hi, just asking politely for some help on this as I can't get the code to work (it goes in the loop as mentioned by Rob). Is the URL that's meant to be replaced (https://support.zendesk.com/hc/en-u...

• Afficher le commentaire
• Kel S.
• Création 13 juin 2023 01:48
• 0 vote

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. About Zendesk Federated Search

Is it possible to include Vimeo videos in the search results, so you could return videos hosted externally instead of having to embed them into articles?

• Afficher le commentaire
• Kel S.
• Création 21 avril 2023 01:27
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Images sometimes break for end-users after a while

I've had this issue too, but literally thought it was something I'd been doing from my end (or was imagining it). Keen to hear thoughts.

• Afficher le commentaire
• Kel S.
• Création 26 janvier 2022 23:10
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Setting email images max-width in Outlook

I should add that resizing the image in the agent workspace doesn't work - it still sends the full size image by email.

• Afficher le commentaire
• Kel S.
• Création 6 décembre 2021 22:44
• 0 vote

1. Talk
2. ...
3. Setting up Talk
4. Enabling customer callback

Is it possible to include a link on tickets for customers to request a callback? 

• Afficher le commentaire
• Kel S.
• Création 13 octobre 2021 01:43
• 0 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. Linking to Zendesk articles

Hi Justine, We have a similar set up, and we use the zendesk API to pull in the content of a specific article (to display on-page in the LMS as if it was native content). Here's the code we use bel...

• Afficher le commentaire
• Kel S.
• Création 27 juillet 2021 00:17
• 0 vote

1. Guide
2. ...
3. SEO and help center search
4. How can I restrict Google from indexing my help center?

Here's a link from Bing on how to block the URL from webmasters:https://www.bing.com/webmasters/help/how-can-i-remove-a-url-or-page-from-the-bing-index-37c07477"This will prevent the URL from appea...

• Afficher le commentaire
• Kel S.
• Création 25 juin 2021 00:23
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Export data from a Problem ticket

Just bumping this one, as it would be extremely handy.

• Afficher le commentaire
• Kel S.
• Création 16 mars 2021 07:31
• 1 vote