Kel S.

1. Communauté
2. Zendesk Suite Q&A
3. Images sometimes break for end-users after a while

I've had this issue too, but literally thought it was something I'd been doing from my end (or was imagining it). Keen to hear thoughts.

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• Kel S.
• Création 26 janvier 2022 23:10
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Setting email images max-width in Outlook

I should add that resizing the image in the agent workspace doesn't work - it still sends the full size image by email.

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• Kel S.
• Création 6 décembre 2021 22:44
• 0 vote

1. Talk
2. ...
3. Setting up Talk
4. Enabling customer callback

Is it possible to include a link on tickets for customers to request a callback? 

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• Kel S.
• Création 13 octobre 2021 01:43
• 0 vote

1. Zendesk updates
2. Announcements
3. Removal of Google Docs Importer for Guide knowledge base

Thanks Ryan! Some very exciting updates coming indeed - looking forward to it!

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• Kel S.
• Création 28 septembre 2021 21:30
• 0 vote

1. Zendesk updates
2. Announcements
3. Removal of Google Docs Importer for Guide knowledge base

Hi Ryan,  Thanks for taking this feedback seriously instead of writing us off - that's much appreciated. I look forward to seeing the roadmap! I live in guide every day for work and it's always exc...

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• Kel S.
• Création 13 septembre 2021 23:01
• 6 votes

1. Zendesk updates
2. Announcements
3. Removal of Google Docs Importer for Guide knowledge base

I hadn't used it because I didn't know it existed, but something like that would have been amazing for our company instead of unpublished articles and emails flying back and forth. I'd love for the...

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• Kel S.
• Création 8 septembre 2021 23:08
• 8 votes

1. Communauté
2. Feedback - Help Center (Guide)
3. Linking to Zendesk articles

Hi Justine, We have a similar set up, and we use the zendesk API to pull in the content of a specific article (to display on-page in the LMS as if it was native content). Here's the code we use bel...

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• Kel S.
• Création 27 juillet 2021 00:17
• 0 vote

1. Guide
2. ...
3. SEO and help center search
4. How can I restrict Google from indexing my Help Center?

Here's a link from Bing on how to block the URL from webmasters:https://www.bing.com/webmasters/help/how-can-i-remove-a-url-or-page-from-the-bing-index-37c07477"This will prevent the URL from appea...

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• Kel S.
• Création 25 juin 2021 00:23
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Export data from a Problem ticket

Just bumping this one, as it would be extremely handy.

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• Kel S.
• Création 16 mars 2021 07:31
• 1 vote

1. Communauté
2. Tips from users - Zendesk Suite
3. Tip: Showing predefined answers for custom field values in your Help Center webform

Thanks Andrei! This is ridiculously helpful, and as we're about to go through a major overhaul and restructure of our KB this is something I'll add to the review list. Thanks again! 

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• Kel S.
• Création 18 février 2021 22:39
• 0 vote