
Kel S.
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Activité totale38
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Dernière activité
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Membre depuis
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Abonnés1 utilisateur
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Votes2
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Abonnements21
Commentaires
Activité récente par Kel S.-
Is it possible to have a type selected by default on the search results? For example, we don't use community so we only have articles and would love our users to see the categories immediately. Hav...
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Does anyone know if it's possible to automatically select the "Articles" type in the guide search results page? This way it automatically shows the "By category" filter in the sidebar?
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Hi, just asking politely for some help on this as I can't get the code to work (it goes in the loop as mentioned by Rob). Is the URL that's meant to be replaced (https://support.zendesk.com/hc/en-u...
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Is it possible to include Vimeo videos in the search results, so you could return videos hosted externally instead of having to embed them into articles?
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I've had this issue too, but literally thought it was something I'd been doing from my end (or was imagining it). Keen to hear thoughts.
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I should add that resizing the image in the agent workspace doesn't work - it still sends the full size image by email.
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Is it possible to include a link on tickets for customers to request a callback?
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Hi Justine, We have a similar set up, and we use the zendesk API to pull in the content of a specific article (to display on-page in the LMS as if it was native content). Here's the code we use bel...
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Here's a link from Bing on how to block the URL from webmasters:https://www.bing.com/webmasters/help/how-can-i-remove-a-url-or-page-from-the-bing-index-37c07477"This will prevent the URL from appea...
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Just bumping this one, as it would be extremely handy.