Roxanna Martinez

1. Communauté
2. Feedback - Ticketing System (Support)
3. Support Needs BCC Option

Adding another comment to this thread - our team, which typically uses ZD for all conversations, is forced to outsource our mass communications to our CRM due to the lack of BCC in Support. Where w...

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• Roxanna Martinez
• Création 28 janvier 2022 19:29
• 2 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Support Needs BCC Option

BCC is such a basic function - hard to believe it's not already available in ZD. We use this often to include internal parties that are not added in ZD as well as to send mass comms to several clie...

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• Roxanna Martinez
• Création 17 février 2021 23:15
• 6 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Signature formatting and Side Conversations

Just noticed this on our end as well; testing side conversations and seeing that the signature comes through like shown below but is fine on main-ticket conversations. Would be great to have this b...

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• Roxanna Martinez
• Création 30 janvier 2021 03:54
• 1 vote