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Nhạn Diệp

Adhésion le 16 avr. 2021

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Dernière activité le 26 oct. 2021

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Nhạn Diệp a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Hi Valentin, I believe conditional ticket field can help you do so. However, I tried creating one but not successful yet. Hope you can do with the instruction

Afficher le commentaire · Publication le 10 mars 2021 · Nhạn Diệp

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Nhạn Diệp a ajouté un commentaire,

CommentaireTicket customization

Hi everyone, 

I was trying to add conditional ticket fields to a ticket form by following the instruction below but I was stuck in step #2. I don't see any menu icon to enter the "Conditions" part mentioned in the instruction. Don't know why. Anyone can help please? Is there any app or add-on needed installing to be able to add conditional ticket fields?

Note: I'm using Support Suite - Professional. There's only 1 ticket form existing in our system. 

Afficher le commentaire · Publication le 09 mars 2021 · Nhạn Diệp

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