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Jackie

Adhésion le 16 avr. 2021

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Dernière activité le 22 oct. 2021

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Jackie a ajouté un commentaire,

CommentaireBuilding reports

Sorry another question. Is there a way of showing this result as a % average for a group? I have filtered for the group I need, but cannot seem to get an average % of agent public comments for the group or per agent.

Thanks in advance for your help

Afficher le commentaire · Publication le 07 mai 2021 · Jackie

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Jackie a ajouté un commentaire,

CommentaireBuilding reports

This is great Chandra thank you so much :)

Afficher le commentaire · Publication le 07 mai 2021 · Jackie

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Jackie a ajouté un commentaire,

CommentaireBuilding reports

Hi I have a query about what counts as an agent comment. Is this just public agent comments or would it include internal comments too?

Thanks

Afficher le commentaire · Publication le 06 mai 2021 · Jackie

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Jackie a ajouté un commentaire,

Commentaire de la communauté Feedback - Reporting and analytics (Explore)

We have an app that adds "keywords" to our tickets, which is turn create tags. I need to be able to show when tags were added and how many per week/month etc. I am so close - I have the attribute renamed to match the data the agents put in the app, but the metrics give me repeat data if tickets are updated or solved multiple times (which due to the way we work can happen.

For example, I need Week 1 - these are the tags that were added to your tickets and this is how many times each one was used that week - then same for Week 2, 3, etc... and in theory each tag should only show up and be counted in the week it was actually added. Not even sure if that makes sense...

Afficher le commentaire · Publication le 22 févr. 2021 · Jackie

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Jackie a ajouté un commentaire,

Commentaire de la communauté Feedback - Reporting and analytics (Explore)

This would be great! I hate going into Explore and trying to guess when that data was last updated! I sometimes need real time information and you cannot get that in Explore!

Afficher le commentaire · Publication le 22 févr. 2021 · Jackie

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