Jackie

1. Explore
2. ...
3. Building reports
4. Analyzing agent ticket touches with Explore

Sorry another question. Is there a way of showing this result as a % average for a group? I have filtered for the group I need, but cannot seem to get an average % of agent public comments for the ...

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• Jackie
• Création 7 mai 2021 13:41
• 0 vote

1. Explore
2. ...
3. Building reports
4. Analyzing agent ticket touches with Explore

This is great Chandra thank you so much :)

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• Jackie
• Création 7 mai 2021 12:47
• 0 vote

1. Explore
2. ...
3. Building reports
4. Analyzing agent ticket touches with Explore

Hi I have a query about what counts as an agent comment. Is this just public agent comments or would it include internal comments too? Thanks

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• Jackie
• Création 6 mai 2021 16:27
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Ability to Report on Tag changes in the 'Support: Ticket Updates' data set.

We have an app that adds "keywords" to our tickets, which is turn create tags. I need to be able to show when tags were added and how many per week/month etc. I am so close - I have the attribute r...

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• Jackie
• Création 22 février 2021 14:51
• 1 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Let me see the the Last Sync Time on a Dashboard

This would be great! I hate going into Explore and trying to guess when that data was last updated! I sometimes need real time information and you cannot get that in Explore!

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• Jackie
• Création 22 février 2021 14:44
• 1 vote