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Sagi Welzman

Adhésion le 15 avr. 2021

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Dernière activité le 10 janv. 2025

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Dernière activité effectuée par Sagi Welzman

Sagi Welzman a ajouté un commentaire,

CommentaireThird party and social messaging channels

Aimee Spanier 
In order to complete the Messages of Business account in the Apple Business Register portal, it is  required to select a messaging provider.  
Zendesk does not appear on the list 

Afficher le commentaire · Publication le 10 janv. 2025 · Sagi Welzman

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Sagi Welzman a ajouté un commentaire,

CommentaireTicket automation and collaboration

Does this apply to social messaging as well ?  

Afficher le commentaire · Publication le 19 août 2024 · Sagi Welzman

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Sagi Welzman a ajouté un commentaire,

CommentaireAnnouncements

100% agree with Zoe Goble

 

Afficher le commentaire · Publication le 08 déc. 2023 · Sagi Welzman

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Sagi Welzman a ajouté un commentaire,

CommentaireTicket basics

Can these app shortcuts be configured only by admin  ? 

Afficher le commentaire · Publication le 02 oct. 2023 · Sagi Welzman

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Sagi Welzman a ajouté un commentaire,

Commentaire de la communauté Q&A - Reporting and analytics

Hi 
 
I've tried this out
I got that the filters show the selectection in both filters but it had the rest of the unselected as well. 


Replication : 
I've set up 2 organization filters  and selected cascade prompt on both 

Expected : only the selected organizations should appear in both filters.(the drop list contains only the select organizations) 

Actual :  the selected organizations appear in both filters but all the rest of the unselected organizations appear below in the list 

What am I missing?  

Afficher le commentaire · Publication le 03 août 2022 · Sagi Welzman

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CommentaireTeam members and groups

Hey @... 
I do not seem to have this in my admin side bar 
Is this gradually rolling out ?  

Afficher le commentaire · Publication le 14 sept. 2021 · Sagi Welzman

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Commentaire de la communauté Feedback - Ticketing system (Support)

Im all in 👍

Afficher le commentaire · Publication le 09 févr. 2021 · Sagi Welzman

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Sagi Welzman a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Hey @... 

try  https://www.zendesk.com/apps/support/carbon-copier/?source=app_directory  

Although not a free app,  it works great 

I'm been using this for over a year and I highly recommend 

Please take into consideration that it's auto cc  which means you add first the cc in an organization  / user respectively in order to work. 

Sagi 

Afficher le commentaire · Publication le 26 juin 2020 · Sagi Welzman

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Sagi Welzman a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

We've passesd this feedback as well several times.
The ticket comment time line needs to be sorted from newest at the top (including comment box) to oldest at the bottom.
This will certainly speed up our work since our tickets usually have long threads, and scrolling all the way to the bottom is cumbersome.

Afficher le commentaire · Publication le 02 mai 2020 · Sagi Welzman

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Commentaire de la communauté Feedback - Ticketing system (Support)

Extremely needed !! 

Afficher le commentaire · Publication le 20 déc. 2018 · Sagi Welzman

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