Sagi Welzman

1. Agent guide
2. Ticket basics
3. Managing app shortcuts

Can these app shortcuts be configured only by admin  ? 

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• Sagi Welzman
• Création 2 octobre 2023 22:26
• 1 vote

1. Zendesk updates
2. Announcements
3. Announcing social identities on the essentials card

Prakruti Hindia  This is a nice addon👌1. when can we expect the same for organization fields?  2. when can we see the social channels in the end-user tab as well?    

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• Sagi Welzman
• Création 30 août 2023 21:14
• 1 vote

1. Communauté
2. Zendesk Suite Q&A
3. EXPLORE - combined filter

Hi  I've tried this outI got that the filters show the selectection in both filters but it had the rest of the unselected as well.  Replication : I've set up 2 organization filters  and selected ca...

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• Sagi Welzman
• Création 3 août 2022 07:40
• 0 vote

1. Zendesk updates
2. Announcements
3. Announcing composer migration for the Zendesk standard agent interface

Amisha Sharma Will this improve RTL  support  from the current state ?     

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• Sagi Welzman
• Création 16 novembre 2021 05:24
• 0 vote

1. People
2. ...
3. Team members and groups
4. Removing or replacing a team member

Hey @... I do not seem to have this in my admin side bar Is this gradually rolling out ?  

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• Sagi Welzman
• Création 14 septembre 2021 06:02
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Add categories (subviews, dropdown view) function to Views

Im all in 👍

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• Sagi Welzman
• Création 9 février 2021 15:52
• 3 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Allow email addresses to be CC'd that are not users

Hey @...  try  https://www.zendesk.com/apps/support/carbon-copier/?source=app_directory   Although not a free app,  it works great  I'm been using this for over a year and I highly recommend  Pleas...

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• Sagi Welzman
• Création 26 juin 2020 12:42
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. [Agent Workspace] move the reply section back to the top

We've passesd this feedback as well several times. The ticket comment time line needs to be sorted from newest at the top (including comment box) to oldest at the bottom. This will certainly speed...

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• Sagi Welzman
• Création 2 mai 2020 04:37
• 12 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Attachments on Organizations

Extremely needed !! 

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• Sagi Welzman
• Création 20 décembre 2018 23:24
• 1 vote