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Vlad

Adhésion le 15 avr. 2021

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Dernière activité le 11 juil. 2024

The Wise One - 2022Community Moderator

Zendesk Help Center developer - wladan@gmail.com

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Dernière activité effectuée par Vlad

Vlad a ajouté un commentaire,

CommentaireFormatting and customizing your email

Hey Vicky, have you tried like:

 

{{#if author.agent}}

fixed name

{{else}}

 {{author.name}}

{{/if}}

 

Afficher le commentaire · Publication le 11 juil. 2024 · Vlad

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Vlad a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Hey Jane Yim, yup, you can do different stuff depending on the current form. But what do you mean by removing the email field? It's mandatory so it can not be removed. You can just edit it but using javascript. 

So you will need a JS code that is going to work like this: if the current URL contains 12345 (12345 = your ticket form ID) => then change the text of the email label, or add a description under, or…


Bosko Kovacevic Hey mate, so you will need the “dynamic content” option, create an item called eg email-label, and add values for all languages you need. 
Then, create a JS code snippet, which will just replace the text needed. You can put the JS code on the “submit a request” page template, or in the JS file of the help center theme you use. 

Afficher le commentaire · Publication le 23 avr. 2024 · Vlad

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Commentaire de la communauté Developer - Zendesk APIs

I still need this :) 

Afficher le commentaire · Publication le 24 janv. 2024 · Vlad

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Vlad a ajouté un commentaire,

CommentaireHow to manage the help center

Is there any way to pull related articles via ZD API? 
I need related article IDs in the help center DOM to take their section names. 💁🏻

Afficher le commentaire · Publication le 12 nov. 2023 · Vlad

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Vlad a ajouté un commentaire,

Commentaire de la communauté Q&A - Help center and community

Hey Katie, this should be what you are looking for. Using this liquid HTML, you can easily add a class to the current article from a list.

class="{{#is id ../article.id}}current-article{{/is}}"

Afficher le commentaire · Publication le 30 sept. 2023 · Vlad

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Vlad a ajouté un commentaire,

CommentaireZendesk messaging

"Working with the default messaging response"
- can a description field be added for "Response outside of business hours"? It seems essential to me.

Afficher le commentaire · Publication le 13 mai 2023 · Vlad

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Commentaire de la communauté Q&A - AI and automation

Even if there is not option for avatar change, this can be custom-coded using javascript.

Afficher le commentaire · Publication le 11 mai 2023 · Vlad

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Commentaire de la communauté Feedback - Chat and Messaging (Chat)

My client has this issue, any ETA?

Afficher le commentaire · Publication le 18 avr. 2023 · Vlad

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Commentaire de la communauté Feedback - Ticketing system (Support)

Hey David, last part of your code should be
"test_email_dc_on_hc"}});

Instead of

"dc.test_email_dc_on_hc"}});

Afficher le commentaire · Publication le 28 mars 2023 · Vlad

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Vlad a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Hey David, DC format should be in format:
{{dc "dc-name-here"}}

 

Afficher le commentaire · Publication le 24 mars 2023 · Vlad

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