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Walter

Adhésion le 16 avr. 2021

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Dernière activité le 07 févr. 2025

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Walter a ajouté un commentaire,

CommentaireUsing Built by Zendesk apps

Hi Paula Saboia,

 

I believe this feature requires the Zendesk Quality Assurance add-on.  Do you have that?

Afficher le commentaire · Publication le 07 févr. 2025 · Walter

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CommentaireTicket editor, assignee, and requestor

Hi Colin,

 

Certainly, if you can find the information, I'd be interested in knowing this technique as well.  But using only ticket placeholders, I don't think it is possible. 

 

Do you remember if you used Liquid markup when you did it successfully?

 

 

Afficher le commentaire · Publication le 04 sept. 2024 · Walter

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CommentaireBusiness rules

Hi Helvijs Vigners,

Yes.  You need to use Liquid markup to add conditional blocks.

See https://support.zendesk.com/hc/en-us/articles/4408883291290-Understanding-Liquid-markup-and-Zendesk-Support

Using Liquid tags you can create:

  • if else statements
  • case statements
  • for loops
  • cycles
  • variable assignments

 

Afficher le commentaire · Modification le 02 sept. 2024 · Walter

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CommentaireTicket editor, assignee, and requestor

Hi Colin Hutzan,

 

I believe that Ticket placeholders are only for the current ticket.  

There's no way to reliably use the Ticket placeholders for a different ticket.

Afficher le commentaire · Modification le 02 sept. 2024 · Walter

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CommentaireWeb Widget documentation

Hi Gary,

Can you please confirm if Multi-line can be displayed in the conversation?  I've tried, but I can't seem to access it in the Bot Builder.

Afficher le commentaire · Modification le 06 août 2024 · Walter

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CommentaireMetrics, attributes, and filters

Hi Denis Iliev ,

 

Try this formula instead:

IF (DATE_DIFF(TODAY(),[Ticket created - Date],"nb_of_days") <= 365) THEN [Requester email] ENDIF

 

Cheers,

Walter

Afficher le commentaire · Publication le 05 août 2024 · Walter

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CommentaireTriggers and automations

Hi Keti ,

Actually, I was going to suggest using the API.  But it seems you have already considered it.

I wish there was a simpler workaround.

 

 

Afficher le commentaire · Publication le 24 juin 2024 · Walter

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CommentaireTriggers and automations

Hi Keti ,

So you are using the Messaging feature and not the legacy Web Widget right?

On the legacy Web Widget, I don't think it is possible.  On the new messaging, it may be possible, but it may not be a supported workaround.  Are you able to provide more details?

Afficher le commentaire · Publication le 17 juin 2024 · Walter

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CommentaireDeveloper updates

Hi AdamB ,

Yes, it appears that the search endpoint only supports offset pagination.

https://developer.zendesk.com/api-reference/ticketing/ticket-management/search/#pagination

 

Afficher le commentaire · Publication le 24 avr. 2024 · Walter

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CommentaireBusiness rules

Hi Ambuj Kumar ,

Have you checked the events in the ticket to confirm that the trigger is not being run?

What other conditions exist? 

You are only showing those from the “ANY” section.  Are there any conditions in the “ALL” section?

Another thing to check is to check the webhook activity.  If you are an admin, then you can check https://YOURSUBDOMAIN.zendesk.com/admin/apps-integrations/webhooks/webhooks/   and then click the name of the webhook.  Then check the Activity option to see if any of the runs had issues.

Afficher le commentaire · Modification le 23 avr. 2024 · Walter

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