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Jiri Fait

Adhésion le 15 avr. 2021

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Dernière activité le 03 avr. 2024

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Dernière activité effectuée par Jiri Fait

Jiri Fait a ajouté un commentaire,

CommentaireTicket basics

It would be nice to have an option to search for tickets by commenter and specify if we want to see tickets where the commenter used public or private comment. If I search for tickets by commenter - eg commenter:"john doe" then I have to go ticket by ticket to see which ones are public. Filtering this out would help. Thanks

Afficher le commentaire · Publication le 03 avr. 2024 · Jiri Fait

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Jiri Fait a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Again, 4 year old feature request that has not been implemented. The action "Unshare ticket with..." in macros, triggers and automation is really needed. Can Zendesk devs bear this in mind?

Afficher le commentaire · Publication le 13 mars 2024 · Jiri Fait

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Jiri Fait a ajouté un commentaire,

CommentaireSetting up your email channel

Hi, is there a way how to unlink/disconnect external email address when we want to connect it to other brand? For external addresses there is no Delete option and if I go to the Edit options and want to change the brand nothing happens after clicking on Save.

Afficher le commentaire · Publication le 12 mars 2024 · Jiri Fait

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Jiri Fait a ajouté un commentaire,

CommentaireUsing email in Sell

Is there anything like this in ZD Sell as well?

Afficher le commentaire · Publication le 22 janv. 2024 · Jiri Fait

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Jiri Fait a ajouté un commentaire,

CommentaireSecurity and user access in Zendesk Support

Please do enrich the filter options. Plus it would be more than nice to be able to filter it by product (Support, Guide, Gather, and especially Sell) - Sell has no audit log, it would be very nice to trace back who made certain changes. 

Afficher le commentaire · Publication le 06 déc. 2023 · Jiri Fait

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Jiri Fait a ajouté un commentaire,

CommentaireTicket automation and collaboration

Hi, the Summarize button in the banner that appears at the top of the ticket still does not work. 

It would be very nice if there was a way how to get rid of this panel as it only occupies space...

 

Afficher le commentaire · Publication le 19 juil. 2023 · Jiri Fait

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Jiri Fait a ajouté un commentaire,

CommentaireTicket automation and collaboration

Hi, clicking on Summarize button in the banner that appears at the top of the ticket does not do anything. The only way how to summarize a conversation is the second option - open Intelligence section in the context panel and click Generate summary. 

What exactly is supposed to happen when clicking on Summarize button in the banner? Where should the summary be displayed? If in the Intelligent section then there is nothing.

Afficher le commentaire · Publication le 14 juin 2023 · Jiri Fait

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Jiri Fait a ajouté un commentaire,

Commentaire de la communauté Feedback - Help Center (Guide)

Definitely +1 from us. We have over 20 brands and would really appreciate this.

Afficher le commentaire · Publication le 01 juin 2023 · Jiri Fait

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Jiri Fait a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

This one is a MUST! Please do consider implementing this option asap. You say "This request is one that the product manager is highly aware of" - he/she has been aware of it for approx. 4 years now and still not update. From as developer point of view I don't think this feature is so difficult to add. JFYI we are aware of the dropdown that shows Assigned, Requested and CCed tickets in agents profile, but a view would be much easier option for our agents. Thanks.

Afficher le commentaire · Modification le 23 févr. 2023 · Jiri Fait

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Jiri Fait a ajouté un commentaire,

CommentaireTicket management

Hi,

can an end-user see his archived tickets somehow in his profile in the help center?

As far as I know they are not able to see their tickets older than 120 days in their HC profile, correct?

Afficher le commentaire · Publication le 17 oct. 2022 · Jiri Fait

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