Dayana F.
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Dernière activité
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Votes13
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Aperçu des activités
Dernière activité effectuée par Dayana F.-
Dayana F. a ajouté un commentaire,
I'm having the same issue. Can you help me with this? This is a big problem in my operation today.I recently added WhatsApp channel to Zendesk using the native channel. I had it with a third party ...
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Dayana F. a ajouté un commentaire,
Hi there. I'm having problems with WhatsApp. I have a trigger that read the comment and based on key works it should route the ticket to the right group. When the ticket is created in Zendesk the ...
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Dayana F. a ajouté un commentaire,
I need the FRT SLA for WhatsApp too. Is there anything new for this? Thanks
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Dayana F. a ajouté un commentaire,
Hi there! I need to build a query to get the total time spent by agent on tickets! For example: Ticket ID 1 is created TIER 1 -Agent 1 receive the ticket, and he has it assigned during 1 day, the r...
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Dayana F. a ajouté un commentaire,
Hi there! I'm working with the new Zendesk Messaging Widget. I don't know how to offer my ticket form now I'm using this feature. Can you help me?
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Dayana F. a ajouté un commentaire,
Yes, a time field would be great!
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Dayana F. a ajouté un commentaire,
Hi, where can I vote?