Kyle Clark

1. Support
2. ...
3. Service Level Agreements (SLA), macros, and CSAT
4. Why am I receiving unexpected bad satisfaction ratings?

I switched to the 2 link survey suggested by Zulq Iqbal but am now getting false positives (indicated by the tell-tale sign of the survey result being registered about an hour after Offered). I'm a...

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• Kyle Clark
• Création 12 août 2021 23:28
• 1 vote

1. Explore
2. ...
3. Building reports
4. Understanding datasets

I'm wanting to report on the "Initial Group" or "Previous Group" for tickets that have a SLA breach. I can create a query with a table of breached tickets from the tickets dataset, and can create a...

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• Kyle Clark
• Création 27 avril 2021 04:46
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Customer Effort Score in Zendesk

Yes, ironic that Zendesk does not offer CES capability in light of its mention in "CX Champions: How CX Leaders Who Raise Their Game Are Driving Business". I have found that Surveypal has good capa...

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• Kyle Clark
• Création 25 novembre 2020 18:23
• 4 votes

1. Communauté
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

upvote

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• Kyle Clark
• Création 1 octobre 2020 23:46
• 3 votes