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Gwynne Alkazin

Adhésion le 16 avr. 2021

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Dernière activité le 05 mars 2024

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Gwynne Alkazin a ajouté un commentaire,

CommentaireEnd users and organizations

We need options to filter what is displayed. I need to see end-users names, phone number(s), email, tags, time zone and last updated. 

Afficher le commentaire · Publication le 25 mai 2023 · Gwynne Alkazin

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Gwynne Alkazin a créé une publication,

Publication Feedback - Ticketing system (Support)

Customers tab: We need options to filter what is displayed. I need to see end-users names, phone number(s), email, tags, time zone and last updated. Below is a screenshot of what can be seen currently. 

 

Publication le 25 mai 2023 · Gwynne Alkazin

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Gwynne Alkazin a créé une publication,

Publication Feedback - Reporting and analytics (Explore)

Per Ticket#11543879 request, I am providing feedback on an end-user report that is not available. I need a report that provides a list of end-user names, all phone numbers, and email addresses. Currently, the report system only displays one phone number. Unfortunately, we have end-users that have multiple phone numbers and I need a way to display all details. The goal, at the moment, is to clean up end-user accounts that have multiple (and often) duplicate phone numbers. 

 

Modification le 25 mai 2023 · Gwynne Alkazin

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Gwynne Alkazin a ajouté un commentaire,

CommentaireSetting up and using Text

Shannon,

Thanks but that does not help. Due to HIPAA we are not comfortable utilizing a third party just for "signatures". 

Afficher le commentaire · Publication le 07 déc. 2022 · Gwynne Alkazin

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Gwynne Alkazin a ajouté un commentaire,

CommentaireSetting up and using Text

My question is regarding "Create a proactive ticket" and "Respond to texts within a new ticket": Currently, we have automatic signatures attached when responding publicly. Obviously, this would not work for texting since characters are limited. How do I bypass this just for the texting channel?

Afficher le commentaire · Publication le 06 déc. 2022 · Gwynne Alkazin

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