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Amanda Black
Adhésion le 16 avr. 2021
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Dernière activité le 11 févr. 2022
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Dernière activité effectuée par Amanda Black
Amanda Black a ajouté un commentaire,
Noelle Cummings when viewing article settings, you can change the "Visible to" to be "Everyone". This would give access to anyone regardless of sign in status. :)
Afficher le commentaire · Publication le 11 févr. 2022 · Amanda Black
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Amanda Black a ajouté un commentaire,
Agreed - need this. I feel like it should go without saying why this would be needed to be controlled from an admin perspective. Especially as there is not a single agent that wants or needs these notifications as all of the offline messages show up in Zendesk Support and are sorted as needed via triggers. The notification feature in the Chat Dashboard isn't even a needed feature unless using Chat only.
Afficher le commentaire · Publication le 17 nov. 2020 · Amanda Black
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Amanda Black a ajouté un commentaire,
I agree. I just finished making a new dashboard and I set the dates as I did in insights and was not pleased to realize it doesn't save the set date ranges.
Any updates?
Afficher le commentaire · Publication le 06 févr. 2020 · Amanda Black
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