Sam Donovan

1. Communauté
2. Zendesk Suite Q&A
3. Audit Logs for Changes to Help Center/Guide/Gather

Hi Dave, We are interested in the feature to have Guide user audits show file download history. FYI, I tried your 2nd link in your initial response email "Add Guide Manager activities to Audit Log"...

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• Sam Donovan
• Création 29 septembre 2022 15:47
• 0 vote

1. Support
2. ...
3. Agent guide for Support
4. About the Zendesk Agent Workspace

Hi team, We are currently using Support for web + email based ticketing, with no chat functionality. Can the ticketing interface be setup so that the most recent response is at the top? Instead of ...

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• Sam Donovan
• Création 2 mai 2022 18:08
• 4 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Views limitation

Hi Team, I'd like to share some feedback from my Managers who are using the "Views" page and experiencing this limit:“I would like to increase the number of items you can view in the "Your Views" s...

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• Sam Donovan
• Création 1 avril 2022 20:59
• 1 vote

1. Support
2. ...
3. Reporting
4. Analyzing your ticket backlog history with Explore

Hi Zendesk Team, I know this has been brought up in other articles, but we really need to have custom fields in our backlog data. It's great that we have some standard fields here, but we have some...

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• Sam Donovan
• Création 20 décembre 2021 20:08
• 2 votes

1. Explore
2. ...
3. Building and customizing reports
4. My numeric and decimal custom ticket fields are missing in Explore

Literally came here experiencing what I thought was an issue. Article told me it's in "metrics" and not Rows, and I found my decimal custom field. Thank you Zendesk!

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• Sam Donovan
• Création 14 septembre 2021 19:17
• 0 vote

1. Zendesk updates
2. Announcements
3. Clickable links now available in Explore

Are they also clickable hyperlinks when you export to excel? =D

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• Sam Donovan
• Création 26 juillet 2021 21:07
• 1 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Allow custom fields in Backlog Dataset

+1 We need this to accurately report our backlog using custom fields

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• Sam Donovan
• Création 20 avril 2021 18:01
• 2 votes

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Export report with Clickable Links?

Hello Team - Is there an update to this?

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• Sam Donovan
• Création 6 janvier 2021 15:47
• 3 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. SLA full resolution time and impending breach color change.

Hi Zendesk Team - We would also like this metric added. Thanks, Sam

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• Sam Donovan
• Création 21 août 2019 17:59
• 0 vote