Tom Shaddock

1. Account
2. ...
3. Subscriptions and licenses
4. How do I reduce the number of agent seats on my subscription?

This needs be available via the Manage Subscription section - we can increase the seats but not decrease them without going through one of your support reps, smells very fishy to me.

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• Tom Shaddock
• Création 7 juillet 2022 11:02
• 6 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Reopening Closed and/or Archived Tickets

Completely agree - the ability to reopen closed tickets will allow us to correct data issues with these tickets, like assigning the correct organisation to tickets. Some of ours didn't have an orga...

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• Tom Shaddock
• Création 26 février 2021 14:59
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Feature Request - Ability to edit closed tickets

Especially changes like changing the organization if it was not assigned correctly. Totally agree here with this point - its a bit of a nightmare you cannot assign an organisation to a user for a t...

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• Tom Shaddock
• Création 16 février 2021 11:42
• 13 votes