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Jim Stratton

Adhésion le 16 avr. 2021

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Dernière activité le 04 déc. 2023

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Dernière activité effectuée par Jim Stratton

Jim Stratton a ajouté un commentaire,

Commentaire de la communauté Feedback - Admin Center

Tony Wacheski> common text formatting available in support tickets

And even that wasn't implemented completely.  I opened a ticket asking how to disable that...nope, can't.

Afficher le commentaire · Publication le 24 mars 2022 · Jim Stratton

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CommentaireTicket basics

@James Henline - I opened a ticket with them, and you are correct.  They confirmed there isn't a way to disable this.

Afficher le commentaire · Publication le 23 mars 2022 · Jim Stratton

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Jim Stratton a ajouté un commentaire,

CommentaireTicket basics

How does an individual agent (e.g., me) DISable this?

I want to be able to type three dashes in a row without it turning into a horizontal rule, for example.

 

 

Afficher le commentaire · Publication le 08 mars 2022 · Jim Stratton

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CommentaireEnd users and organizations

That did help, thanks!

Afficher le commentaire · Publication le 10 déc. 2021 · Jim Stratton

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CommentaireEnd users and organizations

Thanks for replying.  I don't see a screenshot, but Admin>Manage>People is how we currently do this, and that page is "going away."

My question is how to do this in the new interface.

The links in that message didn't help me find a page to administer end users/customers.

Afficher le commentaire · Publication le 09 déc. 2021 · Jim Stratton

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CommentaireEnd users and organizations
  • In Support, click the Customers icon () in the sidebar.

Where, exactly, is "Customers"?  This is what I see:

When I expand "People", I see how to get to the licensed users ("team members") but not the end users.  The only option I see for "End users" is to configure them globally, not to find them individually.

Afficher le commentaire · Publication le 09 déc. 2021 · Jim Stratton

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Commentaire de la communauté Feedback - Admin Center

It took me a while to figure out how to edit an end user.  Now, you have to use the general search for the end user and then select the users "tab".  I think it would be more obvious to add "End users" as a choice under "Team" (e.g., along with "Team Members" and "Groups".)

Afficher le commentaire · Publication le 05 oct. 2021 · Jim Stratton

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Jim Stratton a créé une publication,

Publication Feedback - Ticketing system (Support)

Suggestion: add a warning when an attempt to add CCs to a ticket will exceed the allowed number.

The current limit is either 20 or 48 CCs on a ticket, depending on the plan you have.  Currently, Zendesk allows you to add "too many" CCs to the field, but when you save the changes, those CCs are not added.  There's no error message - it simply doesn't do it.

Publication le 12 août 2021 · Jim Stratton

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Commentaire de la communauté Feedback - Ticketing system (Support)

Gaah...yet another simple request, made years and years ago, that still hasn't been implemented...

Afficher le commentaire · Publication le 04 août 2021 · Jim Stratton

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