
Kristel
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Dernière activité effectuée par Kristel-
Kristel a ajouté un commentaire,
Hi Brett, Thanks, the link now works. Cheers, Kristel
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Kristel a ajouté un commentaire,
I would love to read the article: How to use your brand's logo on multibrand email template - contributed by Suzana Bueno, but when i click the link it says: You're not authorized to access this pa...
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Kristel a ajouté un commentaire,
Hi Dave, in the meantime i found how to change the metric to median. Thanks for the suggestion. I have one more question. Which attribute is best to use regarding time? Is that Ticket Update, Tick...
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Kristel a ajouté un commentaire,
Hi Dave, Thanks for your reply and apologies for my late response. How can i adjust my metrics to make a Median Handle Time? I created a standard calculated metric for Ticket Handling Time:VALUE(T...
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Kristel a ajouté un commentaire,
Hi, I'm wondering what the best way is to measure Agent Productivity. We want to know how many tickets an agent handIed per hour and the Average Handling Time per ticket/agent. I created metrics fo...
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Kristel a ajouté un commentaire,
+1, we also need this, Is there some news already?