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Josine Pentin
Adhésion le 16 avr. 2021
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Dernière activité le 24 août 2023
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Dernière activité effectuée par Josine Pentin
Josine Pentin a ajouté un commentaire,
Our Help Center supports multiple languages, but not all the articles are translated yet. What is the best practice for modifying the URL address of referenced articles, within an article? Should we always remove the '/en-us' in the URL address, OR will Zendesk automatically display the article based on the user's selected language?
Afficher le commentaire · Publication le 23 mai 2022 · Josine Pentin
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Josine Pentin a créé une publication,
We're looking for a Zendesk-integrated tool to create step-by-step troubleshooting and standard operating procedure flows (hyperlinked flowcharts) for both the agents and customers. A product called Procedure Flow looks like it fits the bill, but it's not tied into Zendesk.
Can anyone recommend a similar product?
Thank you.
Publication le 14 déc. 2021 · Josine Pentin
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Josine Pentin a ajouté un commentaire,
How can we allow the users to update the language setting in their profile?
Afficher le commentaire · Publication le 07 déc. 2021 · Josine Pentin
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Josine Pentin a ajouté un commentaire,
Hi, Tipene.
It is the active chat that is being timed out after an idle time of 1 minute.
Thanks for your help.
Josine
Afficher le commentaire · Publication le 17 nov. 2021 · Josine Pentin
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Josine Pentin a ajouté un commentaire,
Hello,
When one clicks the User icon in the Context Panel, the following user fields are displayed:
Customer Name
Email
Phone
Time Zone
Language
Notes
How do we change what user fields are displayed here and in what order?
Thank you.
Afficher le commentaire · Publication le 16 nov. 2021 · Josine Pentin
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Josine Pentin a ajouté un commentaire,
Hello, Zendesk PM.
What is the latest update on this Feature Request?
Thank you.
Afficher le commentaire · Publication le 07 nov. 2021 · Josine Pentin
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Josine Pentin a créé une publication,
We have the chat client (https://developer.zendesk.com/api-reference/widget/introduction/) implemented on our own client mobile app, and the session closes after 1 minute of idle time. Any ideas on why?
Modification le 02 nov. 2021 · Josine Pentin
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