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Darren Bell

Adhésion le 16 avr. 2021

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Dernière activité le 20 févr. 2025

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Dernière activité effectuée par Darren Bell

Darren Bell a ajouté un commentaire,

CommentaireExtending Zendesk

Is anyone else finding that “Notifications: Target” don't appear to be actually working anymore.

 

The rest of the Automation works ok, just the Notification: Target element.

 

They are showing as having run in the Ticket Events, and manually testing the Target API, is also successful.

 

 

Afficher le commentaire · Publication le 20 févr. 2025 · Darren Bell

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Darren Bell a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

I have just landed on this page, after trying to find a way to change the Requester on a client's account becasue their main contact is returning. They have 30 tickets… so I have to go in to EACH ONE and manually amend the requester…. best top up my coffee mug.  Great use of my time.

 

You'd think we have something by now considering this was requested 9 years ago.

Afficher le commentaire · Publication le 30 janv. 2025 · Darren Bell

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Darren Bell a ajouté un commentaire,

CommentaireExplore basics

I have been told by our Zendesk reseller that it is due to our licence.

 

However, this means that the new Dashboards no longer support the facilities we are currently using.

 

For example, we have many dashboards that use Bookmark using hidden widgets to lockdown  data filters/selection criteria - which is now longer possible in the new Dashboards. Many of these Dashboards are for specific Organisations and go out on a monthly schedule and are a feature of our contractual reporting to these customers.

Afficher le commentaire · Publication le 03 déc. 2024 · Darren Bell

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Darren Bell a ajouté un commentaire,

Commentaire de la communauté Feedback - Reporting and analytics (Explore)

We have Dashboard build to report for specific Agents and only for their own actvity.

 

Whilst you can set a Default Filter, how can you prevent people from changing the Filters? Such as Agent Name?

 

We previously used Data Filters / Bookmarks as hidden widgets.

 

We have ZERO Dashboard Restrictions available to us due to the type of licence we have.

 

Is there an alternative method?

 

 

Afficher le commentaire · Publication le 28 nov. 2024 · Darren Bell

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Darren Bell a ajouté un commentaire,

CommentaireExplore basics

I too am migrating my first legacy Dashboard over to the the new builder.

 

However, when I click on the Share button to create a Dashboard Restriction I also the the error: "You have reached the limit of 0 dashboard restrictions for your account.” and a link leading to this page.

 

How can we have a limit of 0 dashboard restrictions - is this a feature available to only certain level of account?

Afficher le commentaire · Publication le 27 nov. 2024 · Darren Bell

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Darren Bell a ajouté un commentaire,

Commentaire de la communauté Feedback - Help Center (Guide)

The Bulk Action really is quite flaky. It only does 30 at a a time and doesn't always work, so you end up repeating the process multiple times.

 

It is best IT practice not to have too many “Admins” of a system, so it really baffles me that there is only two options for Articles - when there are clearly “Roles” available to use within Zendesk.

Afficher le commentaire · Publication le 25 mai 2024 · Darren Bell

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Darren Bell a créé une publication,

PublicationZendesk Support Beta - Modernized Conversational Experience

In all your articles regarding the MCE - the message boxes have rounded edges, ours are square.

 

I would post an image but the dialogue box appears not to allow it anymore.

Publication le 09 mai 2024 · Darren Bell

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Darren Bell a ajouté un commentaire,

Commentaire de la communauté Feedback - Help Center (Guide)

Just found we have almost 1000 of articles all set to Managed By: Administrator so my agents can't edit them.

The Bulk Action only handles 30 at a time...when it works. 

UPVOTE from me too!

Afficher le commentaire · Publication le 22 févr. 2024 · Darren Bell

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Darren Bell a ajouté un commentaire,

CommentaireAnnouncements

I am trying to find out how we would activate this button, it doesn't appear in our Guide.

 

Afficher le commentaire · Publication le 31 janv. 2024 · Darren Bell

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Darren Bell a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Our Views that use the "Group By Status" now look a mess because it only allows Group By Status Category - and not by Custom Status Name.

Afficher le commentaire · Publication le 07 août 2023 · Darren Bell

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