Darren Bell
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Activité totale119
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Dernière activité
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Votes42
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Abonnements40
Commentaires
Activité récente par Darren Bell-
I second this request. We are working around this by amending the text name of the user and adding *left* to it. Bit naff, but it does the job.
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We have also been getting this over the last couple of weeks, at least. I have replicated it. If you have a ticket at Pending, and the end-user replies with an attachment such as a screenshot paste...
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Just checked in my Sandbox and yes, the ticket fields look so much better now! :-)
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Hi Amisha Sharma I also would be happy to give direct feedback on any new design
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Some of our Agents have reported similar recently, however, on testing we were not able to replicate it. We also use a VPN but Zendesk is in a browser and should be routed via the agent local inter...
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I have seen a number of similar comments spread across different posts. We looked at the Agent Workspace when it first came out but I wasn't really aware of the Zendesk Community pages at that poin...
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Ah yes, for security reasons the "logged in" cookie expires overnight so you will need to login each day. You would need to think up of a way to identify these tickets, be it by way of a tag or som...
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Why are you logging out? I would just minimise the tab. I use Zendesk Quicktab - Chrome Web Store (google.com) so that all my Zendesk tickets are at least in the same Chrome tab, this might be use...
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I have a 27" screen but when I have to revert to using my 15" laptop the amount of scrolling you do with Zendesk becomes a real chore. So much white space! It's almost like they don't use Zendesk i...
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+1 to this. Zendesk have this feature on this site. I have a bell icon next to my name with a number inside a red circle and then all the Notifications on followed posts. So they know how to do it!...