Darren Bell
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Activité totale119
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Dernière activité
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Membre depuis
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Abonné à0 utilisateur
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Votes42
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Abonnements40
Commentaires
Activité récente par Darren Bell-
Some of our Agents have reported similar recently, however, on testing we were not able to replicate it. We also use a VPN but Zendesk is in a browser and should be routed via the agent local inter...
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I have seen a number of similar comments spread across different posts. We looked at the Agent Workspace when it first came out but I wasn't really aware of the Zendesk Community pages at that poin...
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Ah yes, for security reasons the "logged in" cookie expires overnight so you will need to login each day. You would need to think up of a way to identify these tickets, be it by way of a tag or som...
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Why are you logging out? I would just minimise the tab. I use Zendesk Quicktab - Chrome Web Store (google.com) so that all my Zendesk tickets are at least in the same Chrome tab, this might be use...
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I have a 27" screen but when I have to revert to using my 15" laptop the amount of scrolling you do with Zendesk becomes a real chore. So much white space! It's almost like they don't use Zendesk i...
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+1 to this. Zendesk have this feature on this site. I have a bell icon next to my name with a number inside a red circle and then all the Notifications on followed posts. So they know how to do it!...
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Great idea.
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Does Zendesk actually listen and action any of these requests, other than posting platitudes? We have been on Zendesk for 18 months now and so many requests we have put forward are against existin...
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I've been trying to figure out a solution to this and ended up here. I just want to automate adding end users as a CC to tickets.... Very sad to see this has been a request for ten years...so 16 pa...
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+1 for this too. We've only been live on Zendesk for a week and finding a whole load of our wish-list items have already been requested and are popular suggestions with other users.