
Darren Bell
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Dernière activité
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Aperçu des activités
Dernière activité effectuée par Darren Bell-
Darren Bell a ajouté un commentaire,
Any chance you can improve the look of the Agent Workspace? It still looks behind the Standard Interface, ie the Subject of the ticket needs to be bigger and bolder and add the horizontal lines bet...
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Darren Bell a créé une publication,
How to stop the "Does this answer your question?" pop up
Our end users and agent are finding that when they have been sent a link to an article from a ticket the answer bot asks "Does this article answer your question?" This is great for the one instanc...
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Darren Bell a ajouté un commentaire,
You could add a custom field to the Contact to indicate the type of user, then have a trigger that posts an internal comment when a ticket is received from that contact.
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Darren Bell a ajouté un commentaire,
The new Filter has just appeared for us, and like other commenters, I too feel there is a silly amount of white space now.... not all Agents have a big screen, many are on a 15" laptop.
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Darren Bell a ajouté un commentaire,
I logged this with Zendesk on 20th June, I supplied a replicable case in our Zendesk instance, video recording and a .HAR file. I had to escalate the case (via Twitter) as nothing was happening wit...
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Darren Bell a créé une publication,
How to get the Out of Office app to Unassign Open tickets
RéponduHi folks, According to the help page - this is an option... However, checking the "Understanding the agent_ooo tag" link doesn't give any information to to activate the function to tag Open ticket...
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Darren Bell a ajouté un commentaire,
I second this request. We are working around this by amending the text name of the user and adding *left* to it. Bit naff, but it does the job.
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Darren Bell a ajouté un commentaire,
We have also been getting this over the last couple of weeks, at least. I have replicated it. If you have a ticket at Pending, and the end-user replies with an attachment such as a screenshot paste...
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Darren Bell a ajouté un commentaire,
Just checked in my Sandbox and yes, the ticket fields look so much better now! :-)
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Darren Bell a ajouté un commentaire,
Hi Amisha Sharma I also would be happy to give direct feedback on any new design