Darren Bell
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Dernière activité effectuée par Darren Bell-
Darren Bell a ajouté un commentaire,
We normally tag the relevant people and post the message with "DRAFT FOR APPROVAL" as an Internal comment. The approvers then reply.
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Darren Bell a ajouté un commentaire,
Just to add, we tried using the API to Suspend these orphaned contacts - but then they no longer get the CC messages on the tickets.
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Darren Bell a créé une publication,
Stop "CC" users from creating a password / account
We have our system set up so that only Contacts that are verified by us can log tickets. There is workflow set so that if a Contact doesn't not have flag set on them (valid_user) then the ticket is...
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Darren Bell a ajouté un commentaire,
In Zendesk's defence the message direction is the same as in Whatsapp/text/imessaging/FB messenger and you read/write on paper from top to bottom, writing new sentences at the bottom. However the ...
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Darren Bell a ajouté un commentaire,
We have been notified that our account is going to migrated over to the Agent Workspace in August. Looking at the screenshots on this article against our Sandbox - then our Agent Workspace looks ou...
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Darren Bell a ajouté un commentaire,
I haven't seen any comms to me on it (yet). Thanks for the heads up. Perhaps someone from Zendesk can confirm if this is the way "forward" ?
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Darren Bell a ajouté un commentaire,
Have I missed something?! Are they forcing people on to the Agent Workspace? I keep looking at it in our Sandbox and it doesn't seem to have improved any.
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Darren Bell a ajouté un commentaire,
Any chance you can improve the look of the Agent Workspace? It still looks behind the Standard Interface, ie the Subject of the ticket needs to be bigger and bolder and add the horizontal lines bet...
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Darren Bell a créé une publication,
How to stop the "Does this answer your question?" pop up
Our end users and agent are finding that when they have been sent a link to an article from a ticket the answer bot asks "Does this article answer your question?" This is great for the one instanc...
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Darren Bell a ajouté un commentaire,
You could add a custom field to the Contact to indicate the type of user, then have a trigger that posts an internal comment when a ticket is received from that contact.