Darren Bell

1. Zendesk updates
2. Announcements
3. Announcing a unified look for the Requester field in tickets

Any chance you can improve the look of the Agent Workspace? It still looks behind the Standard Interface, ie the Subject of the ticket needs to be bigger and bolder and add the horizontal lines bet...

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• Darren Bell
• Création 3 février 2023 16:56
• 3 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Adding a user note that is visible for agents

You could add a custom field to the Contact to indicate the type of user, then have a trigger that posts an internal comment when a ticket is received from that contact.

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• Darren Bell
• Création 6 septembre 2022 08:45
• 0 vote

1. Zendesk updates
2. Announcements
3. Announcing new in-view filtering capabilities

The new Filter has just appeared for us, and like other commenters, I too feel there is a silly amount of white space now.... not all Agents have a big screen, many are on a 15" laptop.  

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• Darren Bell
• Création 23 août 2022 15:34
• 8 votes

1. Support
2. ...
3. General questions and issues about tickets
4. Ticket not saved: A change was made to this ticket as your update was being saved

I logged this with Zendesk on 20th June, I supplied a replicable case in our Zendesk instance, video recording and a .HAR file. I had to escalate the case (via Twitter) as nothing was happening wit...

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• Darren Bell
• Création 22 juillet 2022 19:38
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Show if user is suspended in user list

I second this request. We are working around this by amending the text name of the user and adding *left* to it. Bit naff, but it does the job.

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• Darren Bell
• Création 21 juin 2022 10:50
• 0 vote

1. Support
2. ...
3. General questions and issues about tickets
4. Ticket not saved: A change was made to this ticket as your update was being saved

We have also been getting this over the last couple of weeks, at least. I have replicated it. If you have a ticket at Pending, and the end-user replies with an attachment such as a screenshot paste...

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• Darren Bell
• Création 20 juin 2022 10:33
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Initial feedback on the Agent Workspace

Just checked in my Sandbox and yes, the ticket fields look so much better now! :-)

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• Darren Bell
• Création 10 juin 2022 08:11
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Initial feedback on the Agent Workspace

Hi Amisha Sharma I also would be happy to give direct feedback on any new design

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• Darren Bell
• Création 31 mai 2022 19:08
• 1 vote