Darren Bell
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Dernière activité
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Votes33
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Abonnements35
Commentaires
Activité récente par Darren Bell-
We normally tag the relevant people and post the message with "DRAFT FOR APPROVAL" as an Internal comment. The approvers then reply.
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Just to add, we tried using the API to Suspend these orphaned contacts - but then they no longer get the CC messages on the tickets.
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In Zendesk's defence the message direction is the same as in Whatsapp/text/imessaging/FB messenger and you read/write on paper from top to bottom, writing new sentences at the bottom. However the ...
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We have been notified that our account is going to migrated over to the Agent Workspace in August. Looking at the screenshots on this article against our Sandbox - then our Agent Workspace looks ou...
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I haven't seen any comms to me on it (yet). Thanks for the heads up. Perhaps someone from Zendesk can confirm if this is the way "forward" ?
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Have I missed something?! Are they forcing people on to the Agent Workspace? I keep looking at it in our Sandbox and it doesn't seem to have improved any.
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Any chance you can improve the look of the Agent Workspace? It still looks behind the Standard Interface, ie the Subject of the ticket needs to be bigger and bolder and add the horizontal lines bet...
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You could add a custom field to the Contact to indicate the type of user, then have a trigger that posts an internal comment when a ticket is received from that contact.
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The new Filter has just appeared for us, and like other commenters, I too feel there is a silly amount of white space now.... not all Agents have a big screen, many are on a 15" laptop.
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I logged this with Zendesk on 20th June, I supplied a replicable case in our Zendesk instance, video recording and a .HAR file. I had to escalate the case (via Twitter) as nothing was happening wit...