
Darren Bell
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Dernière activité
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Publications
Activité récente par Darren Bell-
Get the "Suspended" status of a Request
RéponduHow do I get access to the status of a Contact, as in "Suspended" or not in an Explore Report? The dataset says I should be able to access it but I cannot locate it in the selections.
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Agent Workspace - corrupts SQL
We have turned on Agent Workspace this morning and one of my agents is reporting he is unable to paste in SQL code from MSSQL v18.5.1 in to the Agent Workspace window without it being corrupted. Th...
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Stop "CC" users from creating a password / account
We have our system set up so that only Contacts that are verified by us can log tickets. There is workflow set so that if a Contact doesn't not have flag set on them (valid_user) then the ticket is...
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How to stop the "Does this answer your question?" pop up
Our end users and agent are finding that when they have been sent a link to an article from a ticket the answer bot asks "Does this article answer your question?" This is great for the one instanc...
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How to get the Out of Office app to Unassign Open tickets
RéponduHi folks, According to the help page - this is an option... However, checking the "Understanding the agent_ooo tag" link doesn't give any information to to activate the function to tag Open ticket...
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Initial feedback on the Agent Workspace
So I have had, yet another, reminder to switch over to the new agent workspace. I have had another look and here's my initial feedback when comparing to the current workspace. 1) The ticket Subject...
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Trigger for when a User record is created / amended
From what I can see you can only create triggers against tickets. Is there any way to have a trigger or other mechanism that is fired when a user record is created or suspended? We have Zendesk co...
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Metric returning "....following values can't be evaluated: {1}
The query on a dashboard we have has stopped working. Looking at the dataset there are two errors: I've excluded NULL organisations but can't work out what this error is telling me. I am trying to...