Darren Bell
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Activité récente par Darren Bell-
How to stop the "Does this answer your question?" pop up
Our end users and agent are finding that when they have been sent a link to an article from a ticket the answer bot asks "Does this article answer your question?" This is great for the one instanc...
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How to get the Out of Office app to Unassign Open tickets
RéponduHi folks, According to the help page - this is an option... However, checking the "Understanding the agent_ooo tag" link doesn't give any information to to activate the function to tag Open ticket...
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Initial feedback on the Agent Workspace
So I have had, yet another, reminder to switch over to the new agent workspace. I have had another look and here's my initial feedback when comparing to the current workspace. 1) The ticket Subject...
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Trigger for when a User record is created / amended
From what I can see you can only create triggers against tickets. Is there any way to have a trigger or other mechanism that is fired when a user record is created or suspended? We have Zendesk co...
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Metric returning "....following values can't be evaluated: {1}
The query on a dashboard we have has stopped working. Looking at the dataset there are two errors: I've excluded NULL organisations but can't work out what this error is telling me. I am trying to...