Darren Bell

1. Communauté
2. Zendesk Suite Q&A

How do I get access to the status of a Contact, as in "Suspended" or not in an Explore Report? The dataset says I should be able to access it but I cannot locate it in the selections.

• Darren Bell
• Création 20 juin 2023 16:38
• 3 abonnés
• 4 commentaires
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)

We have turned on Agent Workspace this morning and one of my agents is reporting he is unable to paste in SQL code from MSSQL v18.5.1 in to the Agent Workspace window without it being corrupted. Th...

• Darren Bell
• Création 7 juin 2023 11:45
• 2 abonnés
• 1 commentaire
• 0 vote

1. Communauté
2. Zendesk Suite Q&A

We have our system set up so that only Contacts that are verified by us can log tickets. There is workflow set so that if a Contact doesn't not have flag set on them (valid_user) then the ticket is...

• Darren Bell
• Création 3 mai 2023 08:32
• 3 abonnés
• 2 commentaires
• 0 vote

1. Communauté
2. Zendesk Suite Q&A

Our end users and agent are finding that when they have been sent a link to an article from a ticket the answer bot asks "Does this article answer your question?"  This is great for the one instanc...

• Darren Bell
• Création 6 décembre 2022 13:07
• 2 abonnés
• 1 commentaire
• 0 vote

1. Communauté
2. Zendesk Suite Q&A

Hi folks, According to the help page - this is an option... However, checking the "Understanding the agent_ooo tag" link doesn't give any information to to activate the function to tag Open ticket...

• Darren Bell
• Création 19 juillet 2022 08:33
• 3 abonnés
• 1 commentaire
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)

So I have had, yet another, reminder to switch over to the new agent workspace. I have had another look and here's my initial feedback when comparing to the current workspace. 1) The ticket Subject...

• Darren Bell
• Modifié 13 mai 2022 17:05
• 11 abonnés
• 25 commentaires
• 9 votes

1. Communauté
2. Zendesk Suite Q&A

From what I can see you can only create triggers against tickets. Is there any way to have a trigger or other mechanism that is fired when a user record is created or suspended?  We have Zendesk co...

• Darren Bell
• Création 7 mars 2022 11:58
• 5 abonnés
• 2 commentaires
• 4 votes

1. Communauté
2. Zendesk Suite Q&A

The query on a dashboard we have has stopped working. Looking at the dataset there are two errors: I've excluded NULL organisations but can't work out what this error is telling me. I am trying to...

• Darren Bell
• Création 11 février 2022 17:26
• 3 abonnés
• 2 commentaires
• 1 vote