Darren Bell

1. Communauté
2. Feedback - Ticketing System (Support)

So I have had, yet another, reminder to switch over to the new agent workspace. I have had another look and here's my initial feedback when comparing to the current workspace. 1) The ticket Subject...

• Darren Bell
• Modifié 13 mai 2022 17:05
• 11 abonnés
• 25 commentaires
• 8 votes

1. Communauté
2. Zendesk Suite Q&A

From what I can see you can only create triggers against tickets. Is there any way to have a trigger or other mechanism that is fired when a user record is created or suspended?  We have Zendesk co...

• Darren Bell
• Création 7 mars 2022 11:58
• 5 abonnés
• 2 commentaires
• 4 votes

1. Communauté
2. Zendesk Suite Q&A

The query on a dashboard we have has stopped working. Looking at the dataset there are two errors: I've excluded NULL organisations but can't work out what this error is telling me. I am trying to...

• Darren Bell
• Création 11 février 2022 17:26
• 3 abonnés
• 2 commentaires
• 1 vote

1. Communauté
2. Zendesk Suite Q&A

We have our system set up so that only Contacts that are verified by us can log tickets. There is workflow set so that if a Contact doesn't not have flag set on them (valid_user) then the ticket is...

• Darren Bell
• Création 3 mai 2023 08:32
• 3 abonnés
• 2 commentaires
• 0 vote

1. Communauté
2. Zendesk Suite Q&A

Our end users and agent are finding that when they have been sent a link to an article from a ticket the answer bot asks "Does this article answer your question?"  This is great for the one instanc...

• Darren Bell
• Création 6 décembre 2022 13:07
• 2 abonnés
• 1 commentaire
• 0 vote

1. Communauté
2. Zendesk Suite Q&A

Hi folks, According to the help page - this is an option... However, checking the "Understanding the agent_ooo tag" link doesn't give any information to to activate the function to tag Open ticket...

• Darren Bell
• Création 19 juillet 2022 08:33
• 3 abonnés
• 1 commentaire
• 0 vote